Toy r us gift card no credit

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paul2louise
paul2louise Posts: 2,426 Forumite
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in Shop but don't drop
My son was given a gift card from toy r us a few months ago. I had ordered a scooter for his birthday and it was damaged. As goodwill and to cover the return trip of petrol they gave me a gift card. I took him shopping today and went to use the gift card but was told the balance was zero. Is there any way you can check the use of a gift card or when credit is applied. I suspect that it wasnt activated but as its a few months ago i dont suppose i have much hope.
Thanks

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  • Chris25
    Chris25 Posts: 12,918 Forumite
    Photogenic First Anniversary First Post I've been Money Tipped!
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    Who gave the card, was it the manager of a store or Head Office? Try to speak to whoever was responsible for issuing it.

    Or speak to their Customer Services - there must be some history if the card has been used - and whether it was activated.

    I'm assuming you either didn't get, or have lost, a paper receipt showing the value?

    I don't think it matters if the gift card was given a few months ago, even if you didn't buy it or receive it as a present but was given to you as part compensation - I should have thought that most store gift cards have at least a year's credit on.
  • paul2louise
    paul2louise Posts: 2,426 Forumite
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    Chris25 wrote: »
    Who gave the card, was it the manager of a store or Head Office? Try to speak to whoever was responsible for issuing it.

    Or speak to their Customer Services - there must be some history if the card has been used - and whether it was activated.

    I'm assuming you either didn't get, or have lost, a paper receipt showing the value?

    I don't think it matters if the gift card was given a few months ago, even if you didn't buy it or receive it as a present but was given to you as part compensation - I should have thought that most store gift cards have at least a year's credit on.

    I managed to get thro to a nice lady who said there was 29.99 still on the card but there was a glitch on it and she needed to sort that out. She did phone me back and said it was all sorted. They had a full history of when the card was issued and what uses plus any balance checks. So hopefully not have any problems next time. Pity tho i wanted to use the card. I didnt push it on that fact i had paid in cash. Just means i will have to take my son shopping again soon. He doesnt really need any more toys
  • Chris25
    Chris25 Posts: 12,918 Forumite
    Photogenic First Anniversary First Post I've been Money Tipped!
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    ah, at least you got some sort of satisfaction -#I suppose it could be used for Christmas? sorry to mention it :)
  • paul2louise
    paul2louise Posts: 2,426 Forumite
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    Yes i think we might have to be a bit sneaky and get santa to go to toy r us and find out what he might want.
  • paul2louise
    paul2louise Posts: 2,426 Forumite
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    Chris25 wrote: »
    ah, at least you got some sort of satisfaction -#I suppose it could be used for Christmas? sorry to mention it :)

    Having read some of the scary rumours will they still be in business by christmas.
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