Faulty Wireless TV - Bought Dec 07 - What rights do I have?

Lush · 12 March 2009 at 4:27PM

Hi,

I bought a Cliod Wireless LCD TV from E-Buyer in late Dec '07. It was relatively cheap (about £120) and I know it is an obscure brand.
Lately it has began to emit a loud buzzing sound whenever it is switched on, and this is getting so loud that it is heard to hear the sound on the TV, (I put up with it for a while, but it is doing my head in now!).
I rang E-Buyer and they said that their warranty only lasts a year so I cannot return it. They said that the manufacturer would not accept a return either.
Do I have any rights here? I know it was cheapish, but I would have hoped that it would last longer than 1 year & 3-4 months!
I would really appreciate your advice......anyone.....
Thanks

Colliefrog · 12 March 2009 at 6:15PM

Try writing to the manufacturer explaining that you expected the TV to last longer than 15 months. They may be able to repair it for you.

Lush · 16 March 2009 at 8:56PM

I sent an e-mail to the retailer as I couldn't find the manufacturer on Google. Here is the reply:

Dear Ms. ******

Thank you for your email.

Firstly, please accept our apologies for the inconvenience and annoyance
which this matter has caused you. ****** UK Ltd strives on customer
satisfaction and this is important as the company continues to move
forwards.

On viewing your order I can confirm that ****** UK Ltd holds 12 months
warranty for your item, any further warranty is held with the
manufacturer. We would therefore ask that you contact the manufacture
directly. I can also confirm that as per the Sales of Goods Act 1979 (as
amended) you are able to have the item repaired or replaced up to 6
years. However, this only applies if you are able to provide proof that
the item was purchased with an inherent fault or that the fault occurred
is due to a manufacturing defect.

Again, we apologise for the inconvenience and annoyance which this
matter has caused you and we are sorry that we are unable to accommodate
your request on this occasion.

//Kind Regards//
//****

I am very disappointed by this response - as I say, I can't even find any contact details for the manufacturer and anyway, I thought that my contract was with the retailer. How can I prove that the fault was inherent or that it is due to a manufacturing defect. HELP! I can't afford a new TV and the buzzing sound is sending me doolally. How can I pursue this?

Thanks in anticipation!

LinasPilibaitisisbatman · 16 March 2009 at 9:28PM

Lush wrote: »

I sent an e-mail to the retailer as I couldn't find the manufacturer on Google. Here is the reply:

Dear Ms. ******

Thank you for your email.

Firstly, please accept our apologies for the inconvenience and annoyance
which this matter has caused you. ****** UK Ltd strives on customer
satisfaction and this is important as the company continues to move
forwards.

On viewing your order I can confirm that ****** UK Ltd holds 12 months
warranty for your item, any further warranty is held with the
manufacturer. We would therefore ask that you contact the manufacture
directly. I can also confirm that as per the Sales of Goods Act 1979 (as
amended) you are able to have the item repaired or replaced up to 6
years. However, this only applies if you are able to provide proof that
the item was purchased with an inherent fault or that the fault occurred
is due to a manufacturing defect.

Again, we apologise for the inconvenience and annoyance which this
matter has caused you and we are sorry that we are unable to accommodate
your request on this occasion.

//Kind Regards//
//****

I am very disappointed by this response - as I say, I can't even find any contact details for the manufacturer and anyway, I thought that my contract was with the retailer. How can I prove that the fault was inherent or that it is due to a manufacturing defect. HELP! I can't afford a new TV and the buzzing sound is sending me doolally. How can I pursue this?

Thanks in anticipation!

There response seems fair to me,

If you wanted a quality TV and long warranty you should have paid the money for it up front rather than paid for crap and then complained when you didnt get quality.

Lush · 16 March 2009 at 9:44PM

Thanks LinasPilibaitisisbatman, for your constructive advice.

Art_2 · 16 March 2009 at 9:53PM

It is unlikely to be an inherent fault if it has only recently become evident. If you wish to pursue this course of action you will have to obtain an independent report showing what is causing the problem. Is this really worth it? The report could be quite expensive.

Regards,
Art.

LinasPilibaitisisbatman · 16 March 2009 at 10:18PM

Lush wrote: »

Thanks LinasPilibaitisisbatman, for your constructive advice.

Sorry

I think you should take them to the high court. Its quite clear your cheap TV should have lasted forever and you should in no way have to proof its faulty, inherently faulty, or pay for any maintainance.

I am sure Johnny Cochrane will sort it out for you.

Thanks

Lush · 17 March 2009 at 9:15PM

OK, truly thanks for the advice.
I do realise that it is a cheap TV, but it is one that I can't afford to replace - £120 is a lot to me, and I think that 15 months is a very short lifespan for any electrical goods.
BUT, if its gone.....then its gone, and I have learnt my lesson, and I aint gonna buy anything from E-Buyer again.

vlad_the_impaler · 17 March 2009 at 10:59PM

15 months for a TV that price ain't bad. Why do you think it is so cheap?

Get a second hand branded one next time. For your budget I suspect you will do better with that route.

Faulty Wireless TV - Bought Dec 07 - What rights do I have?

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