Post Office Savings Applications

Moonlightfaery · 13 January 2018 at 11:28PM

Hi everyone,

Has anybody encountered Post Office’s lack of response whilst trying to open an easy access savings account?

I’ve received the email saying they’ve received my application and will contact me soon after their “checks”. Well, 11 working days later and still nothing from them.

I tried applying for one last winter as well and I’d waited over a month then! (I’d completely forgotten about it until randomly it dawned on me one day)

I’ve never had a problem applying and opening various types of savings accounts elsewhere. So unless they’re nit picking over some trivial check unbeknownst to me....

Just wanted to know if I should altogether not bother again with them in the future. Or waste the time in trying to contact them. (There is no reference for me to quote from the email)

Cheers

Stubod · 14 January 2018 at 10:08AM

,,yes, I have also experienced the Post Offices lack of customer service generally. They are by far the worst "bank" I have ever dealt with when it comes to "customer service"...(I don't think they actually understand the concept of customer service).
My "experience" with them was a few years ago, and from other more recent posts it seems they have not improved. I would not touch them with the proverbial...but that's just me.

User25 · 14 January 2018 at 11:29AM

I recently opened new accounts for both my wife and myself without any issues. It may be due to having had previous accounts with them but from memory I did not have any issues when first opening accounts with them. I cannot comment on their customer service as I have never been in the position where I have had to contact them.

You may wish to persevere with opening an account with them as they do accept Direct Debits and this is the reason we have two accounts with them as it satisfies the criteria of one of our bank accounts to have two Direct Debits. They are only set up for minimum payments each month.

planteria · 14 January 2018 at 11:31AM

yes, i applied 2 or 3 weeks ago, received the same email, and have heard nothing since. mind you, i have previously found their CS to be desperately poor too.

YorkshireBoy · 14 January 2018 at 11:40AM

Really smooth process here. Issue 28 account opened last week, online access gained, initial DD pull set up for this coming week, and regular DD pulls set up commencing in February. All in one application session from memory.

I was either lucky or they're improving!

soulsaver · 14 January 2018 at 12:20PM

YorkshireBoy wrote: »

Really smooth process here. Issue 28 account opened last week, online access gained, initial DD pull set up for this coming week, and regular DD pulls set up commencing in February. All in one application session from memory.

I was either lucky or they're improving!

Me, too. And, prob like you, I also had issue 26 but 'checks' makes me think the OP means from scratch.

YorkshireBoy · 14 January 2018 at 12:33PM

soulsaver wrote: »

Me, too. And, prob like you, I also had issue 26 but 'checks' makes me think the OP means from scratch.

This account wasn't for me, but for someone who's never had a relationship with PO or BOI, so was "from scratch".

I'm fortunate in that I've got all my Tesco replacement DDs in operation (and have had since last summer because I could see where it was going!).

planteria · 14 January 2018 at 8:36PM

at the rate PO/BOI are going with me YB, i'll have reached April and those DDs disappearing before i'm even close to being set up;).

Post Office Savings Applications

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