Unauthorised charge made me go over the limit by £1

Hi


I donated £50 to a charity from my stoozing card.


The charity is locally run in my area, and I knew they were a bit unprofessional, didn't realise how amatuerish they'd be.



They charged my card 3 times. So took a total of £150.



They've taken me over the limit, and now I am facing loss of my 0% rate and a £12 fee. I am on the phone with HSBC now, (waiting 30 mins on hold) so a little bit anxious as this is my biggest stooze card.



The Philippine CS didn't understand what I meant when I said promotional rate. I repeated that my fear was losing the 0% promotion. She then asked me what do I mean when I said promotion? Then 2 minutes later she comes back from hold and tries to educate me that it's not a promotion it's an offer, and a promotion is something different. I don't know what to say, normally I be rude, but I decided to just agree for the sake of moving forward.


I felt she was just playing with words, and trying to backpeddle because she didn't know about 0% promotional rates were and came across a little but uneducated with credit cards. So she just switched the word around to offer to pretend that she knew what it was all along just I had the wrong word.




She told me that I won't lose the offer and it will still go on as long as I make minimum payments each month. But I don't trust this CSs advice because she doesn't know what she's talking about.


Anyone know what the truth is?


The call just ended now, 45 mins and nothing happened, CS will call me back before 8pm tonight to resolve this. I am doing a chargeback and not asking the charity to refund because a chargeback will save me the £12 over limit fee and maybe I can talk HSBC back into allow me to keep my [STRIKE]promotion[/STRIKE] offer as it's not my fault and was due to unauthorised charges.