Banks may take until next summer to respond to last-minute PPI claims - MSE News

You just need to wait until they've worked through the backlog and are able to make payment.

I applied in July also to Santander after them previously telling me I didn’t have any. I had contacted a third party when it went down to 10% to do a final sweep as they say as I’d exhausted the rest myself it was them that told me I had it and Santander had denied. They didn’t do store cards so I applied myself anyway. Iv had an acknowledgement once and I called up but that’s it since July. That’s 2 cards. I was a student at he time and they haven’t asked for any evidence of that so I fear it will still be some time. My husband hasn’t even had a response either and that’s all since the summer.

I reclaimed at the end of September to Natwest. Mid October I had my offer come through which I sent back promptly as you can imagine.

Was told I'd get a text when they'd received it and then a further text with a date it will be paid out. I've had neither so far and after about 3 or 4 calls to chase up they've confirmed they've got it but that payment is in a queue waiting to paid out.

No mention of how long this queue is or where I might be in the queue. Just a comment of you're in the queue.

I do feel sorry for the guys answering the phone though as I imagine that they'll get some real abuse from some people. You can tell that they've been given a stock response to say and have said it so many times.

It's easy to forget that the guys answering the phone are just doing a job and it's not them personally doing something to spite or inconvenience you.