Sky mobile (hopeless)

alboy850 · 14 July 2019 at 4:19PM

Sky mobile for some reason have cancelled my sim card which in turn has rendered my mobile number dead and useless.
I am not sure how this has happened as I didn't request a cancellation nor did I want to lose my number which I have had for years.

Now, I'm self emoyed so this could create many issues for my business as now am unobtainable.

If my number isn't able to be reconnected I will need my business cards, stationary etc to be updated.

Is there a case for any compensation to be claimed as this clearly isn't of my doing or fault?

[Deleted User] · 14 July 2019 at 5:09PM

Do you have a Business or Consumer contract?

If consumer then no loss of income compensation.

If business then read the Terms and Conditions of the contract you agreed to and that will clearly indicate if loss of income is payable.

[Deleted User] · 14 July 2019 at 5:10PM

gsmlnx wrote: »

Do you have a Business or Consumer contract?

If consumer then no loss of income compensation.

If business then read the Terms and Conditions of the contract you agreed to and that will clearly indicate if loss of income is payable.

Don't think Sky do business contracts so the OP is out of luck there.

[Deleted User] · 14 July 2019 at 5:11PM

alboy850 wrote: »

Sky mobile for some reason have cancelled my sim card which in turn has rendered my mobile number dead and useless.
I am not sure how this has happened as I didn't request a cancellation nor did I want to lose my number which I have had for years.

Now, I'm self emoyed so this could create many issues for my business as now am unobtainable.

If my number isn't able to be reconnected I will need my business cards, stationary etc to be updated.

Is there a case for any compensation to be claimed as this clearly isn't of my doing or fault?

Presumably you have asked Sky? What did they say?

datnt2509 · 16 August 2019 at 10:44AM

Sky mobile for some reason have cancelled my sim card which in turn has rendered my mobile number dead and useless.
I am not sure how this has happened as I didn't request a cancellation nor did I want to lose my number which I have had for years.

Now, I'm self emoyed so this could create many issues for my business as now am unobtainable.

If my number isn't able to be reconnected I will need my business cards, stationary etc to be updated.

Is there a case for any compensation to be claimed as this clearly isn't of my doing or fault?

[Deleted User] · 16 August 2019 at 12:06PM

datnt2509 wrote: »

Sky mobile for some reason have cancelled my sim card which in turn has rendered my mobile number dead and useless.
I am not sure how this has happened as I didn't request a cancellation nor did I want to lose my number which I have had for years.

Now, I'm self emoyed so this could create many issues for my business as now am unobtainable.

If my number isn't able to be reconnected I will need my business cards, stationary etc to be updated.

Is there a case for any compensation to be claimed as this clearly isn't of my doing or fault?

Deja vu?

:rotfl:

JJ_Egan · 16 August 2019 at 12:31PM

datnt2509 wrote: »

If my number isn't able to be reconnected I will need my business cards, stationary etc to be updated.

Is there a case for any compensation to be claimed as this clearly isn't of my doing or fault?

As already posted in the thread . Is this a business account . In which case you will have service level agreements .

macman · 19 August 2019 at 4:42PM

Is this a PAYG SIM on which you have failed to make a chargeable call for 3/6 months? If so, the number will have been lost. If not, then Sky will simply need to send you out a new SIM and reconnect you: the number will not have been lost.
Speak to Sky and find out why you have been disconnected.

Sky mobile (hopeless)

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