Travelzoo moving goalposts

Winsford_Wolf · 26 October 2018 at 8:45PM

I purchased a Travel zoo voucher for a Sunday Lunch at a local hotel - Nunsmere Hall. ... for what it’s worth the hotel where the Beckhams got engaged.
The deal was 2 for £39.
The voucher arrived and all was well.

Tonight I receive an email advising that “the beef main course attracts a supplement of £6 per dish. Further supplements may also apply to any specials or seasonal dishes”

I have written to Travelzoo to advise There seems to be a mistake because the voucher I have purchased clearly and categorically states that “NO SUPPLEMENTS APPLY”

Anyone else have experience of Travelzoo materially altering the terms of vouchers AFTER they have been purchased?

Do I dispute this with Travelzoo or the hotel?
Travelzoo claim to be an agent and that the hotel are the merchant. Yet the only communication has been between me and Travelzoo, as was the financial transaction.

Quentin · 28 October 2018 at 9:47PM

Sounds like they are trying to wheedle out of a contract condition that is to their detriment (due to a misprint)

You do need to take it up with Travelzoo - but it sounds a poor do if it was a "Sunday Lunch" deal which most people would expect to be of the roast beef & Yorkshire pudding genre to tell you it costs an extra £12 if you both have it!

(Suppose you could just ignore the email, use the voucher then point to the "no supplements apply" section when presented with the bill and tell Nunsmere to sort it with Travel Zoo!)