StepChange DRO processing times?

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Lauraboncath
Lauraboncath Posts: 5 Forumite
in IVA & DRO
I have posted previously about my partners' debt issues, we have now reached a stage where he is applying for a DRO with StepChange.

All requested paperwork was submitted on 29/7/17, but he is starting to get a bit twitchy! He wants to pay the fee and submit the DRO asap, has anyone made an application through StepChange recently that could give an accurate waiting time estimate?

TIA

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  • Lauraboncath
    Lauraboncath Posts: 5 Forumite
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    Oops! 29/5/17- not /7/! He is not a time traveller.....
  • sourcrates
    sourcrates Posts: 28,878 Ambassador
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    Usually you get a decision within 48/72 hours, apparently there have been some issues of late due to a new system they are using.

    Did you mean 29/04 ?
    I’m a Forum Ambassador and I support the Forum Team on the Debt free wannabe, Credit file and ratings, and Bankruptcy and living with it boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.For free non-judgemental debt advice, contact either Stepchange, National Debtline, or CitizensAdviceBureaux.Link to SOA Calculator- https://www.stoozing.com/soa.php The "provit letter" is here-https://forums.moneysavingexpert.com/discussion/2607247/letter-when-you-know-nothing-about-about-the-debt-aka-prove-it-letter
  • Lauraboncath
    Lauraboncath Posts: 5 Forumite
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    Yes, 29/04 ��
    The DRO has not yet been submitted, the paperwork has been submitted to StepChange and it is with their admin team 'waiting to be processed/prepared' and we are just wondering how long it usually takes StepChange (rather than individual CABs or CAP) to get from 'submission of paperwork to StepChange' to 'barcode ready for payment'

    Sorry if my question was not clear.
  • sourcrates
    sourcrates Posts: 28,878 Ambassador
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    Lauraboncath wrote: »
    Yes, 29/04 ��
    The DRO has not yet been submitted, the paperwork has been submitted to StepChange and it is with their admin team 'waiting to be processed/prepared' and we are just wondering how long it usually takes StepChange (rather than individual CABs or CAP) to get from 'submission of paperwork to StepChange' to 'barcode ready for payment'

    Sorry if my question was not clear.

    Oh I see, usually very quickly, depending on how busy they are.
    I’m a Forum Ambassador and I support the Forum Team on the Debt free wannabe, Credit file and ratings, and Bankruptcy and living with it boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.For free non-judgemental debt advice, contact either Stepchange, National Debtline, or CitizensAdviceBureaux.Link to SOA Calculator- https://www.stoozing.com/soa.php The "provit letter" is here-https://forums.moneysavingexpert.com/discussion/2607247/letter-when-you-know-nothing-about-about-the-debt-aka-prove-it-letter
  • Lauraboncath
    Lauraboncath Posts: 5 Forumite
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    Does 2.5 weeks fall into the 'very quickly' category? Hopefully they will contact him for barcode payment etc soon, he is starting to get antsy....and I'm fielding multiple phone calls from creditors a day!
  • sourcrates
    sourcrates Posts: 28,878 Ambassador
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    Debt collection takes a very long time, phone calls are all you'll get for months, even years, don't be disturbed by them.

    Just be patient, things will progress.
    I’m a Forum Ambassador and I support the Forum Team on the Debt free wannabe, Credit file and ratings, and Bankruptcy and living with it boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.For free non-judgemental debt advice, contact either Stepchange, National Debtline, or CitizensAdviceBureaux.Link to SOA Calculator- https://www.stoozing.com/soa.php The "provit letter" is here-https://forums.moneysavingexpert.com/discussion/2607247/letter-when-you-know-nothing-about-about-the-debt-aka-prove-it-letter
  • DorisTrousers
    DorisTrousers Posts: 548 Forumite
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    Let us know how you get on.
  • fatbelly
    fatbelly Posts: 20,499 Forumite
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    The new system is definitely slower once you get to submission stage. I had one accepted today that I submitted a week ago.

    Under the old system it was, more often than not, the next day.
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