TSB banking dilemma

db2016 · 16 June 2019 at 2:22PM

newspapers from today, letters in the other, showing he's alive.

it sounds like a terrorist movie!

colsten · 16 June 2019 at 5:16PM

Ben8282 wrote: »

Just wondering why at 92 he suddenly needs these new bank accounst. Couldn't he just continue using his existing banking arrangements and forget about TSB?

This ^^^^^^^, plus another question: if there's a good reason why he needs a new current account, why does it have to be TSB?

diamond_dave · 16 June 2019 at 6:34PM

Thanks for all the replies - we have decided that its too much hassle for him, but I am going into the branch myself WITH all the documentation just to prove what T***s they are. Following that I intend emailing the CEO with my complaints. I know it will do no good, but I'm like a dog with a bone and the managers' attitude on the phone was appalling. Having just watched the D Day celebrations with all those 90 year old veterans, I could see my FIL just like those other heroes. He does not want any favours he just wants to be able to open this account. He,Ho, we'll just have to go somewhere else.

soulsaver · 16 June 2019 at 6:51PM

15 miles away? In his circumstances it had better be his nearest bank or the FSO may think it's you who is acting like a t***.

Willing2Learn · 16 June 2019 at 7:22PM

Maybe I've led a sheltered life, but I cannot think of any 4-letter profanities beginning with the letter 't' !!

Edit: I've just thought of one! (but it is not very profane at all)

Vortigern · 16 June 2019 at 7:25PM

OP should encourage his elderly father to grant power of attorney while dad still has his marbles.

antrobus · 16 June 2019 at 8:13PM

Willing2Learn wrote: »

Hi,

If it were me, I would probably ring them up and make an official complaint on the grounds that your father is being discriminated against because of his disability. Service providers must make 'reasonable adjustments' to allow a disabled person to use their services. If they don't do this, they must be able to show that their failure to do so is reasonable. Request that they accept signed scanned copies of the documents by post or electronically.

How so?

The OP complains that "the "local" branch is 15 miles away, and located in a pedestrian area with cobbles and uneven pavements". The condition of the pedestrian area isn't the bank's responsibility, and neither is the bank required to relocate its branch closer to their FIL's residence.:)

Despite being disabled, I managed to open an account with the TSB. Granted the branch was only 5 miles away but I did have to cross a road to get there. God gave us motor cars, blue badges, and disability aids for a reason.

It's not discrimination to treat a disabled person the same as a non-disabled person.

onwards&upwards · 16 June 2019 at 9:26PM

diamond_dave wrote: »

Thanks for all the replies - we have decided that its too much hassle for him, but I am going into the branch myself WITH all the documentation just to prove what T***s they are. Following that I intend emailing the CEO with my complaints. I know it will do no good, but I'm like a dog with a bone and the managers' attitude on the phone was appalling. Having just watched the D Day celebrations with all those 90 year old veterans, I could see my FIL just like those other heroes. He does not want any favours he just wants to be able to open this account. He,Ho, we'll just have to go somewhere else.

Is your FIL a WWII veteran?

Don’t take it out on the branch staff, it’s not their fault.

TSB are a terrible choice anyway if you’re looking for an account to run entirely online.

onwards&upwards · 16 June 2019 at 9:31PM

antrobus wrote: »

It's not discrimination to treat a disabled person the same as a non-disabled person.

Actually sometimes it is. If you expect everybody to answer the phone, or climb lots of stairs, or read T&Cs in small print, then you are treating everybody the same but you are still discriminating against your customers who are deaf, use a wheelchair, or visually impaired.

colsten · 16 June 2019 at 9:40PM

diamond_dave wrote: »

Thanks for all the replies - we have decided that its too much hassle for him, but I am going into the branch myself WITH all the documentation just to prove what T***s they are. Following that I intend emailing the CEO with my complaints. I know it will do no good, but I'm like a dog with a bone and the managers' attitude on the phone was appalling. Having just watched the D Day celebrations with all those 90 year old veterans, I could see my FIL just like those other heroes. He does not want any favours he just wants to be able to open this account. He,Ho, we'll just have to go somewhere else.

Good luck with that cunning plan. You don't even have POA, so you have no authority to represent your FIL in any financial matters.

Aside from that, WW II has nothing to do with opening a bank account.

TSB banking dilemma

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