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10 minutes over!

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Hi everyone

I received a parking fine letter from the car park of my local ALDI.

Frustratingly I am only 10 minutes over and having done some research I am aware that you are supposed to be allowed an extra 10 minutes. Is the fine therefore invalid?

I do have a receipt for this visit also, the time of which is 4 minutes before the time they recorded me leaving the car park.

What would be the best way to approach this please?

I have tried to add an image of the letter below the am
Unable to do so as a new member.

Many thanks
Sarah

Comments

  • waamo
    waamo Posts: 10,298 Forumite
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    At the top of this board is a thread that tells Newbies to read it first. Post 1 of that thread has instructions on what to do and has a template letter to send.

    Is this Parking Eye?
  • beamerguy
    beamerguy Posts: 17,587 Forumite
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    Hi everyone

    I received a parking fine letter from the car park of my local ALDI.

    Frustratingly I am only 10 minutes over and having done some research I am aware that you are supposed to be allowed an extra 10 minutes. Is the fine therefore invalid?

    I do have a receipt for this visit also, the time of which is 4 minutes before the time they recorded me leaving the car park.

    What would be the best way to approach this please?

    I have tried to add an image of the letter below the am
    Unable to do so as a new member.

    Many thanks
    Sarah

    Is this Parking Eye.

    Regardless, complain to the CEO as a customer
    to get this cancelled, enclose your receipt

    ALDI UK

    Mr Giles Hurley Chief Executive Officer

    Email gmd.cs@aldi.co.uk


    A strongly worded letter should suffice.

    Let us know
  • Thank you and sorry. I saw that but wasn!!!8217;t sure whether I should go down the route of only being 10 minutes over, or using the receipt as proof I was indeed shopping there.

    Thanks
    Sarah
  • beamerguy
    beamerguy Posts: 17,587 Forumite
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    Thank you and sorry. I saw that but wasn!!!8217;t sure whether I should go down the route of only being 10 minutes over, or using the receipt as proof I was indeed shopping there.

    Thanks
    Sarah

    Their code of conduct says to allow a grace period,
    normally 10 mins in and 10 minutes out

    As a customer you have a right to complain
  • I have emailed the CEO as suggested, thank you for your help.

    Sarah
  • Johno100
    Johno100 Posts: 5,259 Forumite
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    And?.......
    waamo wrote: »
    Is this Parking Eye?
    beamerguy wrote: »
    Is this Parking Eye.

    <Snip>

    Let us know
  • CharlieandSamsMummy
    Options
    Johno100 wrote: »
    And?.......

    Thanks for your help everyone, ALDI have agreed to cancel the charge!

    Sarah
  • Johno100
    Johno100 Posts: 5,259 Forumite
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    Thanks for your help everyone, ALDI have agreed to cancel the charge!

    Sarah

    Well make sure you get it in writing/email from Aldi and the parking company you seem unwilling to name.
  • Coupon-mad
    Coupon-mad Posts: 131,747 Forumite
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    Or look up your PCN on PE's website tomorrow or Monday, and see if it says £0 to pay.

    Always, always, complain to the retailer first about a PPC fake fine.
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT (except N.Ireland).
    CLICK at the top of this/any page where it says:
    Forum Home»Motoring»Parking Tickets Fines & Parking - read the NEWBIES THREAD
  • beamerguy
    beamerguy Posts: 17,587 Forumite
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    Thanks for your help everyone, ALDI have agreed to cancel the charge!

    Sarah

    Way to go :beer:
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