SPARK SCAM: dispute over agreed case by Ombudsmen

Write to Spark heading the letter Complaint, listing the saga of this problem, the settlement agreed via the Ombudsman and details of how and when you paid it.

Remind Spark that harassment to pay a debt that has already been amicably settled, is actionable in law

Do you have paperwork where the amount agreed is outlined - presumably you must have? I was going to suggest that you put a copy of this with your complaint too - although it sounds as though you've already submitted it.

It looks to be an administrative error in that the amount you've paid has been deducted from the balance without the fact that it's a final agreed settlement begin by noted on your account. So hopefully it should be easy enough to resolve, irritating though it is.

Maybe send a copy of the paperwork to the debt recovery people too, to show that you don't owe the money.

ETA: Jenny has obviously replied whilst I was typing, so hopefully you can easily get that sorted now.

Spark_Energy:_Jenny wrote: »

Hi june143

Sorry to hear about this.

I am the Jennifer that you would have dealt with, and as your complaint was escalated to the Ombudsman, any emails you send me regarding the Ombudsman complaint would be sent over to the team who dealt with your Ombudsman complaint.

I can't verify who you are based on this post, so if you want me to double check I've received your email, please email the address on my profile using your full name and supply address. It might be helpful if you forward over the email you sent me so I can double check it's been passed on.

The knock-on effect of the bad weather of last week certainly posed some challenges to answer rates for customer emails – we’re sorry for any delays caused by this. Rest assured, we log, review and respond to every single email that we receive, as soon as we can.

Kind regards

Jenny
Customer Relations Manager

Hi Jenny,

I just thought I'd jump onto the back of this thread and try and contact someone that could possibly help with my situation. I've contacted the above email through resolver to try and sort an ongoing issue regarding my account.

Long story short, I was signed upto Spark automatically when I moved into a new rental. I notified spark in the first week of occupancy and arranged a transfer to another energy supplier.
The transfer went through and all is well, however I've received a text message stating that I owe an extortionate amount for a 1 month period. I've asked on numerous occasions for an itemised bill and a break down of what tariff you've enrolled me on, I kept getting lied to and told that a bill has been emailed or posted but so far nothing has been received.

You've now passed my details to a debt collection agency and constantly phone me early in the morning and on weekends. I've written to you directly and expressed that I am currently in the process of filing a police report regarding the harassment and have opened a case with the energy ombudsman (PM for ref no. if you require).

If you can get a hold of this and sort things swiftly I'd be very appreciative. This has had a massive effect on the health of my partner, perfect credit history and now being threatened by debt collectors... all whilst never having received a bill.

For anyone who reads this and is going through a similar situation, PM for updates regarding my case's progress.

Regards,