Royal Mail "We've got your item"

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ballisticbrian
ballisticbrian Posts: 3,937 Forumite
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in Ebay, auctions, car boot sales, post & parcels
Royal Mail "We've got your item"


Can anyone remind me what is the result of an eBay case for INR when the signed for delivery is stuck at "We've got your item" and not moved for around a week? I should know, but I can't recall.
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  • soolin
    soolin Posts: 72,286 Ambassador
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    ballisticbrian wrote: »
    Royal Mail "We've got your item"


    Can anyone remind me what is the result of an eBay case for INR when the signed for delivery is stuck at "We've got your item" and not moved for around a week? I should know, but I can't recall.

    Seller will lose as cannot prove delivery and in fact the message itself indicates that parcel appears to be mislaid at some point within the system.
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  • ballisticbrian
    ballisticbrian Posts: 3,937 Forumite
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    I was thinking if the address has been carded (although a proportion of buyers can never find the card), or the item gets delivered after the INR claim has gone through meaning Royal Mail keep their side of the bargain by saying it's not missing until 15 days have passed.
    Warning: any unnecessary disclaimers appearing under my posts do not bear any connection with reality, either intended, accidental or otherwise. Your statutory rights are not affected.
  • ballisticbrian
    ballisticbrian Posts: 3,937 Forumite
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    The exact opposite happened, the buyer collected the item after getting a refund.
    Warning: any unnecessary disclaimers appearing under my posts do not bear any connection with reality, either intended, accidental or otherwise. Your statutory rights are not affected.
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