How can I sue B&Q

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Spotty100
Spotty100 Posts: 131 Forumite
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in N. Ireland
I have a dispute with B&Q which they're ignoring and I want to take them to the small claims court. Does anyone know how I can do that in NI? Do I sue a store, their installations department in Mallusk or do I have to sue an address in England?
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  • Zola.
    Zola. Posts: 2,204 Forumite
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    call Citizens Advice Bureau?
  • Spotty100
    Spotty100 Posts: 131 Forumite
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    Zola. wrote: »
    call Citizens Advice Bureau?

    I've e-mailed them. Hoping there might be a few wise heads in here.

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  • DCFC79
    DCFC79 Posts: 40,598 Forumite
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    Spotty100 wrote: »
    I've e-mailed them. Hoping there might be a few wise heads in here.

    informenter-marker-1.png

    On the claimant notes for completing the form it says you can use the registered address or the address of the store where the item/s were bought.

    Have you started the form ?
  • In_For_A_Penny_2
    In_For_A_Penny_2 Posts: 345 Forumite
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    Consumer rights act is pretty explicit and largely in favour of the consumer -Anything outside that and you will have a very difficult time trying to make an argument. The company managers will be well aware of the legislation. If they are "ignoring" you it maybe for a good reason.
  • Eclipser
    Eclipser Posts: 174 Forumite
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    edited 24 April 2018 at 3:08PM
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    Email your complaint to the B&Q Chief Executive.

    Here's the email address:

    Christian.Mazauric@b-and-q.co.uk
  • montyrebel
    montyrebel Posts: 646 Forumite
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    If you find out then let me know, I went in last week and asked a sales associate for decking and he turned around and punched me in the face. wheres my justice? :P
    mortui non mordent
  • Spotty100
    Spotty100 Posts: 131 Forumite
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    Some nice advice there. Thank you folks. The e-mail address might prove particularly useful.
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  • NH1878
    NH1878 Posts: 17 Forumite
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    What seems to be the issue?
  • Ticked
    Ticked Posts: 515 Forumite
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    montyrebel wrote: »
    If you find out then let me know, I went in last week and asked a sales associate for decking and he turned around and punched me in the face. wheres my justice? :P

    Yea, I asked if I could get felt in the carpet shop.

    Going again tomorrow

    :rotfl:
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