Time Retail Store Card / Santander
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carljackalhayes
Posts: 1 Newbie
I used to have a store card called Time Retail which was taken out when i purchased items from COMET. I know that i had PPI on the account as i remember the statements which stated insurance at 1p per £1.
The problem is i have destroyed the old statements as they were from around the year 2000 and i have moved a number of times since. Santander administer the claims for this store card but they cannot find any details of my account. I have contacted the ombudsman but they are unable to help as Santander have checked their databases and are unable to locate my account. Can any help me as to how i can claim the PPI charges that i have incurred.
The problem is i have destroyed the old statements as they were from around the year 2000 and i have moved a number of times since. Santander administer the claims for this store card but they cannot find any details of my account. I have contacted the ombudsman but they are unable to help as Santander have checked their databases and are unable to locate my account. Can any help me as to how i can claim the PPI charges that i have incurred.
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Comments
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You'll have to accept that no one has any records.0
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This has happened to me too!
My account ended up with a debt collection agency, but I cant remember what its called?! Maybe that would be a good starting point.
Its a bit suspicious that they just tell people that they cant find anything!0 -
peterc2609 wrote: »
Its a bit suspicious that they just tell people that they cant find anything!peterc2609 wrote: »My account ended up with a debt collection agency, but I cant remember what its called?! Maybe that would be a good starting point.0 -
I've been told the same thing from Santander, but I can't understand why other companies have the records from around the same time. I had 6 complaints with them from Dixons, Arcadia, alliance & leicester, GE money. I have a credit report that gives the last 4 digits of each account, together with all my personal details, still nothing.... my last chance is to check my loft and see if I have original documents! Don't hold out much hope there...
My other question is, how do we know they are telling the truth when they say they can't find details of your old accounts....0 -
piplongsox wrote: »I've been told the same thing from Santander, but I can't understand why other companies have the records from around the same time.piplongsox wrote: »My other question is, how do we know they are telling the truth when they say they can't find details of your old accounts....0
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It was swiftly paid off with the debt collection agency.
I've moved twice since then so no chance that I'll have documents that are 15+ years old :-(0 -
peterc2609 wrote: »
I've moved twice since then so no chance that I'll have documents that are 15+ years old :-(
Hmm. A bit suspicious...
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Ha Ha! I did think that when I wrote it... Pot Kettle Black ha0
This discussion has been closed.
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