Gearbest laptop not arrived - help

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faverin
faverin Posts: 5 Forumite
First Anniversary Combo Breaker
in Shop but don't drop
Hi,


Bought a laptop in June for £700 from Gearbest and it still hasn't arrived. They say it was shipped early July but nothing has arrived for over ten business days. It states 3-4 business days so I thinks its either not been sent or been stolen.



Gearbest are telling me to wait till August. I did not purchase shopping insurance as I did not notice the option :(


I paid with a Mastercard. What are my options?
  1. Should I do a chargeback?
  2. A section 75 notice to my credit card and get the money back?
  3. Talk to gearbest and see if they will send one again in August.
Thanks in advance. Its a virgin mastercard if that helps.


Alex

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  • pete_l
    pete_l Posts: 60 Forumite
    First Post First Anniversary
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    The smaller orders I've made with Gearbest recently have been taking significantly longer. The last took almost 8 weeks and before that the previous was 7 weeks.


    Did you choose an expedited shipping option or just the standard one?
  • MovingForwards
    MovingForwards Posts: 16,924 Forumite
    First Anniversary First Post Name Dropper Photogenic
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    Internal battery in the laptop will restrict the postal options from China unless you paid to have it couriered over? If so prepare yourself for import charges.

    Do you have a tracking number?
    Mortgage started 2020, aiming to clear it in 2026.
  • faverin
    faverin Posts: 5 Forumite
    First Anniversary Combo Breaker
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    I don't think so. It just says "Spain Express" in shipping.


    As of tommorow is will be four weeks so there is hope...


    I'm just wondering if I should try to get my money back.



    pete_l wrote: »
    The smaller orders I've made with Gearbest recently have been taking significantly longer. The last took almost 8 weeks and before that the previous was 7 weeks.


    Did you choose an expedited shipping option or just the standard one?
  • faverin
    faverin Posts: 5 Forumite
    First Anniversary Combo Breaker
    Options
    It was very cheap for what it was so I'm not bothered about customs charges - I saved over £500.



    Yes the tracking number just says as below. Any idea what it means?



    Trcking message

    2018-07-04
    SALIÓ DE INTERNACIONAL PARTI D!!!146;INTERNATIONAL HAS LEFT INTERNATIONAL SAIU DE INTERNACIONAL 2018-07-04
    Recibida Internacional SW89 Recibida Internacional SW89 Recibida Internacional SW89 Recibida Internacional SW89 2018-07-02
    EN TRÁNSITO DÉPART ACTUALISÉ UPDATED DEPARTURE SAÍDA ATUALIZADA



    MovingForwards wrote: »
    Internal battery in the laptop will restrict the postal options from China unless you paid to have it couriered over? If so prepare yourself for import charges.

    Do you have a tracking number?
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