Ebay purchase not arrived

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aardvaak
aardvaak Posts: 5,833 Forumite
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in Ebay, auctions, car boot sales, post & parcels
About two weeks ago my OH purchased a new generator off a firm on Ebay for £400 - the firm were quoted as being 100% positive a few days later the said the goods were dispatched for delivery by"an other dispatcher" - what ever that meant for delivery last Tuesday to Thursday under a 48 hour service.
She paid using Paypal paid by credit card.
The goods have not arrived despite sending two emails via Ebay as the only way to contact them she has had no reply.

What should she do now?

How can she report this and to who to get her money back or goods?

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  • jon81uk
    jon81uk Posts: 3,773 Forumite
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    Go here http://resolutioncentre.ebay.co.uk/ and report as not recieved.
  • mrcol1000
    mrcol1000 Posts: 4,791 Forumite
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    Have they not uploaded tracking? If they have check what that says. I think more likely you need to do above and report it as undelivered. If there is no tracking online or this does not show delivery then you will get a full refund
  • aardvaak
    aardvaak Posts: 5,833 Forumite
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    jon81uk wrote: »
    Go here http://resolutioncentre.ebay.co.uk/ and report as not recieved.

    I clicked on this link and it says "Confirmed INR claimer" What is this and what do we do now?
  • aardvaak
    aardvaak Posts: 5,833 Forumite
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    mrcol1000 wrote: »
    Have they not uploaded tracking? If they have check what that says. I think more likely you need to do above and report it as undelivered. If there is no tracking online or this does not show delivery then you will get a full refund

    There was no way offered to track it
  • theonlywayisup
    theonlywayisup Posts: 16,031 Forumite
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    Go to your purchase history.

    Select the item and click the MORE ACTIONS.
    Select I DID NOT RECEIVE IT.

    Fill out the boxes.

    Do not close the dispute. If you have no refund in 8 days escalate the case to Ebay.
  • pinkshoes
    pinkshoes Posts: 20,090 Forumite
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    aardvaak wrote: »
    There was no way offered to track it

    The tracking is for them, not for you. If they cannot prove delivery, they need to refund.

    Log into eBay, click on purchase history, find the item, then it should say 'more actions, then 'I did not receive my item'. You can then open a dispute for item not received.

    You then have to allow for the seller to respond, then eventually you will get a refund.
    Should've = Should HAVE (not 'of')
    Would've = Would HAVE (not 'of')

    No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)
  • john2054
    john2054 Posts: 202 Forumite
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    contact either paypal or your credit card, they both should be able to refund the purchase!
  • theonlywayisup
    theonlywayisup Posts: 16,031 Forumite
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    john2054 wrote: »
    contact either paypal or your credit card, they both should be able to refund the purchase!

    schools are out everyone
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