Adobe Stock

Pingu1 wrote: »

I recently signed up to a free trial for Adobe Stock, a website that offers royalty free photos. I forgot to cancel my subscription, and was billed £23 for a month. I thought I could just cancel and that would be that. But Adobe are charging me £119 cancellation fee. Now I'm really worried. This was not made clear when I joined. I don't want to pay it. I contacted their customer service department and they said they would refund the cancellation fee, but my card is empty. I don't trust them to refund it. What can I do? Will they come after me? Now really anxious about this.

A quick look at the site suggests £119 is the basic annual fee which is broken down into monthly payments it says:

750 standard assets a month
£11999 /mo
(Only £0.15/asset)
Buy now
Annual plan, paid monthly
Additional standard assets: £0.69/ea

So that sugegsts that by optiong for the annual yearly policy you are charged each year and as you cancelled after that first paid for year has started then you are liable for the rest of the payments in one go. It doesn't look like a cancellation fee, just the rest of the contracted payments in one lump rather than monthly.

The free trial is as follows

10 standard assets a month
£1999 /mo
(Only £1.99/asset)
Free 1 month trial
First month free, then £19.99/mo
Cancel risk-free within the first month
Annual plan, paid monthly
Additional standard assets: £1.99/ea
Rollover up to 120 standard assets with plan renewal

and again that is on a yearly contract paid monthly at a rate of £19.99 a month (£239.88 a year) so rather than charge you for the plan you chose, they have switched you to the cheaper plan and are charging you that.