Pothole Reports by the Public

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Tractorbob3 Posts: 8 Forumite

18 July 2019 at 9:14PM in Motoring

My local council (in England) treats Category 1 defects picked up during routine inspections as emergencies and responds accordingly. The council also uses Fix My Street as a method for gathering reports from the public, but its policy is to automatically allocate a ten-day response time for all categories of defects reported using this method, which seems inconsistent with good practice. Has anyone else experienced this, has it been challenged and what was the outcome, please?

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