Terrys chocolate orange

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Mrs_Retired
Mrs_Retired Posts: 3 Newbie
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I've just bought 3 boxes of Terrys chocolate orange segsations. I noticed that one box was significantly lighter than the other two so I weighed each of them. The weights are 329, 402 nd 419 grams. The box states the weight is 300 grams and I presume that is net of wrapping. It seems to me that the lightest box is short of that mark. Has anybody else experienced this? What can I do? I cannot find any contact details for Terrys or at least none in English. The owner of the company is Carambar. Can anybody help?

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  • sarah1972
    sarah1972 Posts: 18,897 Senior Ambassador
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    edited 29 March 2018 at 6:43AM
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    Mrs_Retired wrote: »
    I've just bought 3 boxes of Terrys chocolate orange segsations. I noticed that one box was significantly lighter than the other two so I weighed each of them. The weights are 329, 402 nd 419 grams. The box states the weight is 300 grams and I presume that is net of wrapping. It seems to me that the lightest box is short of that mark. Has anybody else experienced this? What can I do? I cannot find any contact details for Terrys or at least none in English. The owner of the company is Carambar. Can anybody help?

    A mixed box is 330g on Tesco https://www.tesco.com/groceries/en-GB/products/267325380 but 300g on Cadburys https://www.cadburygiftsdirect.co.uk/catalogsearch/result/?q=segsations so I suspect they have changed the weights/packaging at some point.


    If you need to contact Cadburys, have a look here https://www.cadburygiftsdirect.co.uk/faq/

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  • prowla
    prowla Posts: 13,163 Forumite
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    Chocolate shrinkflation is pretty rife - I tend to not buy if I think I'm being ripped off.
  • eschaton
    eschaton Posts: 2,024 Forumite
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    Mrs_Retired wrote: »
    I've just bought 3 boxes of Terrys chocolate orange segsations. I noticed that one box was significantly lighter than the other two so I weighed each of them. The weights are 329, 402 nd 419 grams. The box states the weight is 300 grams and I presume that is net of wrapping. It seems to me that the lightest box is short of that mark. Has anybody else experienced this? What can I do? I cannot find any contact details for Terrys or at least none in English. The owner of the company is Carambar. Can anybody help?

    I can't see wrappers weighing 102g and 119g so are you also going to complain about the overfilled boxes as well?
  • redfox
    redfox Posts: 15,338 Forumite
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    while it is easy to wander off-topic that could stop newbies finding the information they want quickly and easily (please see the forum rule) so please keep this thread on topic. If you would like to discuss non-MoneySaving related topics please continue your discussion in The MoneySavers Arms or Discussion Time. If you have any questions about this policy please email [EMAIL="forumteam@moneysavingexpert.com"]forumteam@moneysavingexpert.com[/EMAIL].

    The off topic posts have been removed so the thread is back on the original subject.
  • we_get_there
    we_get_there Posts: 5 Forumite
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    edited 14 November 2019 at 4:03PM
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    I thought i would treat my self to a terry's chocolate orange and last night I opened it and was surprised how light it was and how small they have become the segments are extremely thinner and have been made small too.:( if they wanted to change it ? They should of change the name too.
    I think a name like Terry's Chocolate Mandarin would be more fitting. :rotfl::rotfl::rotfl:
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