Cooling off period for online software

kozlikha · 25 May 2018 at 1:10PM

Hi,

We trialed a web based program and few months later decided to use it. We signed up, there is no contract, but company told us that there is 1 month notice to be given on all cancelations. We used the program for 10 days and cancelled, company told us we have to pay subscription for next month due to 1 month cancellation terms.

Do we or don't we get the 14 day cooling off period in this situation, considering that we have had a trial of the program?

Thanks.

marcarm · 25 May 2018 at 2:32PM

I believe that the cooling off period ends as soon as you start to use the product or service, sure someone will be along to quote the relevant legislation soon.

kozlikha · 25 May 2018 at 5:17PM

They said as it's a subscription ie I have not purchased a product it doesn't come with cooling off period. Unless it's a loophole, it's strange. Anyone?

[Deleted User] · 25 May 2018 at 5:27PM

You need to give more details about the product and subscription. Drip feeding information isn't helpful.

kozlikha · 25 May 2018 at 5:31PM

It's pretty much all there is to it. They of course have their own terms, I was simply wondering whether signing up to an online subscription comes with 14 day cooling off period or doesn't it.

bris · 25 May 2018 at 5:36PM

Doesn't matter, a cooling off period gives you time to think about whether you want the product or not. When you start using it you give up this right. You are now stuck with their cancellation terms.

You say you trialed it for months? Then why on earth would you ever think you were still in the 14 day cooling off period.

kozlikha · 25 May 2018 at 5:39PM

Oh my. Not for months. Don't worry. Trial was 2 weeks.

Cooling off period for online software

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