Complaint to Oyster and TFL

anotheruser · 12 August 2013 at 5:59PM

I work on the railway in an informed position.
Good luck to the OP if they take your advice.

hgotsparkle · 12 August 2013 at 6:11PM

I'm with you on the flawed oyster system. It was great when it first came out but when I visited London last month for 2 days, I spent £25 in loading my oyster card when I was only travelling between zones 1 & 2, yet my OH bought a day travel card for those zones and cost £8.80 per day. How is this helping anyone???

Jeff_Bridges_hair · 13 August 2013 at 7:25AM

geordie_taxi wrote: »

u really r a bit dim aint u. the 'organ grinder' ie londontravelwatch wont send it anywhere they r the right people

they will evaluate the appeal to see if the penalty fare was justified and correctly issued. if they find in favour of the OP then they will tell southern train of their result and the penalty fare will be rescinded by them with no further input/appeal by southern trains

as to ur post about their complaint been invalid. unless u work for londontravelwatch ur in no place to make that call. so therefore u remark is worthless and should b ignored

Southern Trains do not have to rescind the PF if London Travel Watch tell them they are wrong.

LTW have no powers to overturn any PF if the appeals services have deemed it correct IIRC.

What they can do is try and make them arbitrate the PF with facts about any issue.

Please, dont get peoples hopes up.

I see you have still not changed your sig,even though its false.

geordie_taxi · 13 August 2013 at 8:46AM

thank u jeff 4 confirming that im correct and that LTW r the right people for the OP to contact and that they can work to assist the OP with his Penalty fare complaint.

Jeff_Bridges_hair wrote: »

Please, dont get peoples hopes up. .

i never quoted it was a dead cert. ie that he wud get off. all I did was give him a web address of a higher authority which wud cost the OP the price of a stamp to contact

Jeff_Bridges_hair wrote: »

I see you have still not changed your sig,even though its false.

oh jeff weve bn here b4 havent we. MSE have verified my sig as factual and r very happy for me to continue using it. its only ur bitterness and jealousy that is the problem

marky_p · 13 August 2013 at 9:58AM

Not really concerned about the argument (although to be honest if I'd have received the OPs letter it'd be the kind of thing that would be passed around my office as a joke sent in by a clueless crackpot).

However, geordie_taxi, if you want to be taken seriously as a 'specialist' in anything you could at least write in proper English.

geordie_taxi · 13 August 2013 at 12:08PM

marky_p wrote: »

you could at least write in proper English.

Well to be honest, when communicating with jobsworth railway hectors, one has to use the simplest form of the English Language. If I used words with more than one syllable they wouldn't understand them anyway and the last thing I would want to do is start a chain reaction of embolisms by introducing words other than "Penalty Fare" "MG11" "Accredited Person" "BTP" and "Not valid" into their local dialect.

Jeff_Bridges_hair · 14 August 2013 at 1:44AM

geordie_taxi wrote: »

oh jeff weve bn here b4 havent we. MSE have verified my sig as factual and r very happy for me to continue using it. its only ur bitterness and jealousy that is the problem

Remember, we have have been here before and you skulked off the forum for a while because I asked if they had verified your your sig from a ficticious group and the answer was NO.

07-05-2013, 9:22 PM

Forum Editorial Liaison
Fantastically Fervent MoneySaving Super Fan

Re: Accreditation
Hi JBH

We've not asked for nor been given any evidence. We're a huge forum and our note at the top of the forum makes it clear that anyone can say anything on the forum so people should do their own research.

So I have done research and there is no such group.

Im not going to go round the houses with it again but its important for other forum users to know that you are making it up and that most times yoru advice is very far from being correct.

geordie_taxi · 14 August 2013 at 6:30PM

Oh Contraire jeff, I've been working off shore hence my absence but I did notice your absence as well, was this down to medical advice?

Why is it jeff every time I rebuff your false accusations or correct your poor posts, you always default to my signature . I wouldn't mind to much but it derails the thread. Please could you join in the debate instead of been a cry baby.

I liked your quote, I got one of them too.

22-04-2013, 1:00 PM

Forum Editorial Liaison
Fantastically Fervent MoneySaving Super Fan

Re: Signature

Sounds fine to me

Thanks

Originally Posted by geordie_taxi
it was run on a ############# accredited by http://www.#################/ on behalf of #######

But there is now way I'm going to publish that in my sign as that info would compromise my personnel identity as it would be very easy for people on another forum in the industry to trace me.

I will just change my signature to 'Newdeal ukrail workshop' if that is acceptable?

Originally Posted by .

Hi there

We've had a report suggesting your signature isn't true. Could you think about changing it if it's not?

Thanks

Jeff_Bridges_hair wrote: »

So I have done research and there is no such group.

Google search 'uk rail' its staring you in the face, it's just that you refuse to believe it.

Jeff_Bridges_hair wrote: »

Im not going to go round the houses with it again but its important for other forum users to know that you are making it up and that most times yoru advice is very far from being correct.

I know an idiom about that something about a 'pot and a kettle'

iAMaLONDONER · 17 April 2014 at 4:45PM

bobwilson wrote: »

3. Why should the barrier charge your oyster card straight after buying it, when you haven't used any trains. Clearly, the time limit needs to be thought out more carefully, and refunds should be easier to process.

To stop fare evasion. There's more...

bobwilson wrote: »

4. Why is it you can buy an oyster card from a service desk but not refund it? This system needs to be re-thought out and upgraded. There is a question mark over how legal this even is to sell someone something and then make them call an 0843 number for a refund. Why is oyster card not more integrated with service desks... they seem to sell them and then rid their hands of any problem. This needs to be sorted.

Purley isn't a tube/LO station

bobwilson wrote: »

6. There are many times that honest oyster card customers are overcharged, sometimes by the machine not swiping correctly, and the barrier staying open, so when the customer reaches their destination they end up being charged the maximum amount by default. Clearly, it's not fair to make customers call an 0843 number for refunds, especially when they're placed on hold for so long. This should be done at ticket desks. Better yet, just upgrade the barriers to be more clear as to whether the card has swiped or not. A big green or red light and a sound would do the trick.

It's 0343 222 1234 now!
I agree with a beep for when the oyster hasn't scanned properly.

bobwilson wrote: »

7. Why do station staff so often have an attitude problem, and seem to act like they're doing you a favour by serving you. Other times, they are no where to be found. Do they go through customer service training? If not perhaps you should consider this.

Of course they do, however they are heavily unionised...

bobwilson wrote: »

8. Why does Oyster and Transport for London continue denying these issues, and not do anything about them? Just because most Londoners don't have time to complain doesn't mean the issues don't exist. Please listen and take action on this complaint.

Please take note that although this particular experience was at Purley Station in London on 11th July 2013, it is not a one-off event, and is representative of similar situations at other rail and tube stations, in all zones 1-6 around London. I've spoken to friends who have all speak of similar incidents but have, like myself, not had time to complain.

Which tube stations?

bobwilson wrote: »

I have to date lost around £100 on the oyster card and public transport system in London. I had last year decided not to use public transport again based on years of past experience with issues like this. Today I made an exception, and by doing so lost £20 and over an hour and a half of my time. Yes, there are times when the system works without fault, but if the station and systems were designed properly, the type of events described above should never even happen.

Do I have time to call an 0843 number and be kept on hold for over 30 minutes paying goodness knows how much? No. But I will make time to end my relationship with London transport once and for all with this complaint, and I know it will cost around 30p.

I'm happy to send my £20 oyster card in to you and you can do what you wish with it. Shred it, use as a small beer mat, or squash flies with it.

Yours sincerely,

Just go to a tube station with a ticket office that's open and you can get a refund of the oyster deposit and balance

photome · 17 April 2014 at 5:29PM

The Op posted this in july last year, hope he is not still waiting for a reply.

Why do these old posts get resurrected

he is still active on MSE

Complaint to Oyster and TFL

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