Complaint to Oyster and TFL

Paula_Smith

When I first got an Oyster card I went to my local station (not far from Purley) but wanted to top it up before I got on the train.

The ticket office is on the other side of the track, so I "Oystered in", used the tunnel under the tracks then "Oystered again" to get out by the ticket office. I just happened to notice that that had cost me £6.50 or thereabouts - and the ticket office "don't do Oyster top ups".

I was not very happy and I may have been less than polite to the station employee to hand (for which I appologise - but I am sure he has had worse).

Anyway - he told me to report the problem to TFL on line, which I did and I recieved a full refund without any further hassle - but their system should be clever enough to work out that if someone has clocked in and out in less than 2 minutes they can't have been anywhere on a train.

That was a couple of years ago - maybe the problem has been sorted out - maybe not.

iAMaLONDONER

Paula_Smith wrote: »

When I first got an Oyster card I went to my local station (not far from Purley) but wanted to top it up before I got on the train.

The ticket office is on the other side of the track, so I "Oystered in", used the tunnel under the tracks then "Oystered again" to get out by the ticket office. I just happened to notice that that had cost me £6.50 or thereabouts - and the ticket office "don't do Oyster top ups".

I was not very happy and I may have been less than polite to the station employee to hand (for which I appologise - but I am sure he has had worse).

Anyway - he told me to report the problem to TFL on line, which I did and I recieved a full refund without any further hassle - but their system should be clever enough to work out that if someone has clocked in and out in less than 2 minutes they can't have been anywhere on a train.

That was a couple of years ago - maybe the problem has been sorted out - maybe not.

That's the point- it's an anti-fare evasion measure. To avoid someone using their oyster to open the barrier to enter the station then touching again the exit barriers but rather than leaving the station, then boarding a train and going to a station that has no barriers at all such as Finchley Central

WickedWolfie

geordie_taxi wrote: »

u really r a bit dim aint u. the 'organ grinder' ie londontravelwatch wont send it anywhere they r the right people

they will evaluate the appeal to see if the penalty fare was justified and correctly issued. if they find in favour of the OP then they will tell southern train of their result and the penalty fare will be rescinded by them with no further input/appeal by southern trains

as to ur post about their complaint been invalid. unless u work for londontravelwatch ur in no place to make that call. so therefore u remark is worthless and should b ignored

Londontravelwatch won't even touch an issue until it's been right through the appropriate company complaint scheme!

WickedWolfie

hgotsparkle wrote: »

I'm with you on the flawed oyster system. It was great when it first came out but when I visited London last month for 2 days, I spent £25 in loading my oyster card when I was only travelling between zones 1 & 2, yet my OH bought a day travel card for those zones and cost £8.80 per day. How is this helping anyone???

You may have put £25 on your Oyster but that does not mean you SPENT £25. Your spend will cap (and at less than your OH paid - I assume you mean £8.90 incidentally)! See:

http://www.tfl.gov.uk/cdn/static/cms/documents/tube-dlr-lo-adult-fares-jan-2014.pdf

WickedWolfie

Jeff_Bridges_hair wrote: »

Remember, we have have been here before and you skulked off the forum for a while because I asked if they had verified your your sig from a ficticious group and the answer was NO.



So I have done research and there is no such group.

Im not going to go round the houses with it again but its important for other forum users to know that you are making it up and that most times yoru advice is very far from being correct.

I think most of geordietaxi's advice is bull! However, to be fair RailUKforums definitely exists (I am active on there!) and it does run ticketing workshops! See:
http://www.railforums.co.uk/forumdisplay.php?f=153

northlondon

geordie_taxi wrote: »

u really r a bit dim aint u. the 'organ grinder' ie londontravelwatch wont send it anywhere they r the right people

they will evaluate the appeal to see if the penalty fare was justified and correctly issued. if they find in favour of the OP then they will tell southern train of their result and the penalty fare will be rescinded by them with no further input/appeal by southern trains

as to ur post about their complaint been invalid. unless u work for londontravelwatch ur in no place to make that call. so therefore u remark is worthless and should b ignored

Geordie Taxi - You are wrong on this, all TravelWatch will do is pass it onto TfL to reply. So by going to TravelWatch first all you do is delay getting a response. Rather than thinking you're above those who will reply from Customer Services, try dealing with them who are the ones who are actually trained to help.

Or you could keep on making ridiculously patronising comments about them and see where that gets you!

wealdroam

northlondon wrote: »

Geordie Taxi - You are wrong on this,

<snip the rest>

Northlondon, why are you bothering to comment on a post which is nearly a year old?

yorkie2

geordieracer wrote: »

Actually most Londoners have called any train service - I.E that which is not the underground as the 'Overland'

This is simply not true!