Supplier and manufacturer refuse a refund
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NewUser20
Posts: 3 Newbie
I purchased a LG washing machine online through ao.com 8 months ago. After a few weeks of use It started making loud noises and vibrate excessively. Five months on (since I reported the problem) and with the visits from 3 LG engineers, the issue remains unresolved. No-one wants to take any responsibility for this washing machine being faulty. The LG engineers could only find one excuse, the flooring! (assumptions they make without checking the machine), however when they produce reports, they say that they found no faults. Machine was installed according their instructions and they checked and confirmed that it was installed correctly. The problem with this particular type of washing machine was reported by other customers across the Globe. The LG engineers are basically telling their customers what they have been instructed to tell by their head office and ignore the real issue.The supplier (ao.com) I purchase machine from, accept the reports from engineers and don't trust me that the machine is faulty. I sent them a recorded video showing how the machine is vibrating, jumping and how it makes a loud rattling noise. Both ao.com and engineers agreed that this is abnormal but they still refuse to give a full refund or exchange for a different washing machine.
Any advise please?
Any advise please?
0
Comments
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You need to get an independent report. Your consumer rights are with the supplier so it's AO who should refund.0
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Thank you for advice. Do you think I can claim money spent on independent engineer's report?0
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Yes ... the reasonable cost of the report should be covered by the seller (AO) as long as it states (on the balance of probabilities) that the fault was inherent - present at the time of sale but not apparent.
Your final course of action (should AO remain intransigent) is a Letter Before Action (LBA) followed by Moneyclaim Online (MCOL).0 -
Thank you for advice. Do you think I can claim money spent on independent engineer's report?0
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As above, its between you and AO. Get an independent report, also gather evidence from other users, maybe use Twitter and Facebook.
Put all this into an LBA and give AO 7 days to refund or replace.0 -
My machine does the same vibrates and moves .
The why is it sits on an uneven floor .0 -
OP is it on an uneven floor as JJ Egan says ?
Have you considered puting the video on twitter and link in LG and AO ?
You might find 1 of the 2 gets something sorted, maybe even find out who the boss of ao and uk boss of LG are and let them know about it.0
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