Solarplicity energy company a pain

energy1 wrote: »

Hi I changed energy companies to Solarplicity and it is just a pain. I normally change about every year fixed without problems.
[FONT=&quot] This time has been an exception. They transfer electricity okay, but forgot about the gas. So I am now with 2 energy companies. Trying to sort it out has not been easy, so I opened a complaint with Ofgem, but I have to give Solarplicity 8 weeks to sort out. The latest is my electricity is with Solarplicity from 18 June 2017, and the gas will be from 10 August 2017. I am still not satisfied because I want both to finish at the same time, so I told them this and I am still waiting a reply. I will write to them again soon telling them their 8 weeks is up, and I will continue the complaint with Ofgem. Also giving them readings is strange, so I will just send them a reading in an email[/FONT]

Hi - I think that you mean The Energy Ombudsman not Ofgem. Ofgem does not consider consumer complaints against suppliers. I suspect that your gas transfer was delayed by the roll-out of Project NEXUS across the gas industry. Ofgem gave a temporary derogation to the Licence commitment which gives suppliers 35 days to takeover a supply. It is not unusual for gas and electricity to transfer at different times, and rarely do one year fixed tariffs end on the same day. I suspect that if you escalate the complaint to The Energy Ombudsman, and wait a further 8 weeks for a decision,that the Ombudsman will find in the supplier’s favour. Why not just ask Solarplicity if it will agree to end your gas contract on the 18th June 2017? This is termed a mutual variation of contract and allowed for under Licence Conditions ( assuming Solarplicity agrees).