Account in credit

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LUSK
LUSK Posts: 67 Forumite
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in Energy
I have an account in credit with an electricity supplier but they are no longer my provider.

In short, I'd like to have the credit in the form of money.

Having contacted them several times and requested for the funds to be returned, they continue to ignore despite a statement from them which clearly shows the account in credit.

It seems the only way to grab their attention might be with legal proceedings.

What's your thought on this, please?
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  • System
    System Posts: 178,097 Community Admin
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    LUSK wrote: »
    I have an account in credit with an electricity supplier but they are no longer my provider.

    In short, I'd like to have the credit in the form of money.

    Having contacted them several times and requested for the funds to be returned, they continue to ignore despite a statement from them which clearly shows the account in credit.

    It seems the only way to grab their attention might be with legal proceedings.

    What's your thought on this, please?

    When did you close/switch your account? If it was a switch then suppliers have 6 weeks from the day on which the supply was transferred to issue you with a Final Bill.
  • LUSK
    LUSK Posts: 67 Forumite
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    Hengus wrote: »
    When did you close/switch your account? If it was a switch then suppliers have 6 weeks from the day on which the supply was transferred to issue you with a Final Bill.

    I would estimate 18 months ago - minimum.
  • System
    System Posts: 178,097 Community Admin
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    In that case, if I was you, I would send the supplier a Letter Before Action and get ready to take them to The Small Claims Court.

    https://www.citizensadvice.org.uk/law-and-courts/legal-system/taking-legal-action/small-claims/going-to-court/taking-court-action/step-one-write-a-letter-before-action/
  • Cardew
    Cardew Posts: 29,037 Forumite
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    Is the account using the final meter readings at the date of the Switch - i.e the opening readings for the new supplier.


    Is the account marked final? and is it showing on-line or a paper copy?
  • LUSK
    LUSK Posts: 67 Forumite
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    Hengus wrote: »
    In that case, if I was you, I would send the supplier a Letter Before Action and get ready to take them to The Small Claims Court.

    https://www.citizensadvice.org.uk/law-and-courts/legal-system/taking-legal-action/small-claims/going-to-court/taking-court-action/step-one-write-a-letter-before-action/

    That's what I am thinking.
  • LUSK
    LUSK Posts: 67 Forumite
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    Cardew wrote: »
    Is the account using the final meter readings at the date of the Switch - i.e the opening readings for the new supplier.


    Is the account marked final? and is it showing on-line or a paper copy?

    The document date is 22 January 2018 and the statement period os for 17.10.16 - 08.11.16.


    It then goes on to say the closing balance for the period of this statement is X.
  • anniecave
    anniecave Posts: 2,442 Forumite
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    Have you contacted the supplier and put in a complaint? I would do this. If no joy then https://www.ombudsman-services.org/sectors/energy
    Indecision is the key to flexibility :)
  • Shavuot
    Shavuot Posts: 125 Forumite
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    LUSK wrote: »
    I have an account in credit with an electricity supplier but they are no longer my provider.

    In short, I'd like to have the credit in the form of money.

    Having contacted them several times and requested for the funds to be returned, they continue to ignore despite a statement from them which clearly shows the account in credit.

    It seems the only way to grab their attention might be with legal proceedings.

    What's your thought on this, please?

    https://www.moneysavingexpert.com/utilities/reclaim-energy-bill-refunds :)
  • LUSK
    LUSK Posts: 67 Forumite
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    Just an update to this. In the end as they had no intention of communicating with me, I took them to court to court which in turn managed to get their attention. Within the space of a few days, a cheque for the credit amount had arrived along with the court fee.

    I find it incredible that it was necessary for me to go to such extreme lengths. It's just wasted everybodys time.
  • frankie
    frankie Posts: 846 Forumite
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    Who was the supplier? Name and shame!
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