Stuck Trying to Get a Credit Card/ Phone Contract

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  • Nasqueron
    Nasqueron Posts: 8,915 Forumite
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    Emily_Joy wrote: »
    Thank you for your reply - based on the credit report I believe we have missed deadline for any PPI complains regarding the credit card. I am guessing the missed payment of 2GBP will disappear from the records in a year time anyway so there is no need to worry about it...

    Does the same time frame apply to loans?

    6 years from last payment/acknowledgement etc, the rules are listed on this forum somewhere
  • Emily_Joy
    Emily_Joy Posts: 1,255 Forumite
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    It appears there was a PPI on the loan...

    1. Is there any way to find this PPI T&C? visit a branch and make a formal request?
    2. My understanding is that the current APR is 12%. Does it worth to ask to reduce it?
    3. Is it right that one can ask for the initial loan T&C, if the original paperwork was lost?
  • [Deleted User]
    [Deleted User] Posts: 35,242 Forumite
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    1. You don't need the t&Cs. You need a complaint reason.
    2. You can ask, but they will say no. The APR is the one agreed to.
    2. Yes, you can ask for a copy of the agreement. There may be a charge.
  • Emily_Joy
    Emily_Joy Posts: 1,255 Forumite
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    Deleted_User wrote: »
    1. You don't need the t&Cs. You need a complaint reason.
    Without T&C the only complaint reason I can think of is that it was sold with the loan without opt-out option.
    Deleted_User wrote: »
    3. Yes, you can ask for a copy of the agreement. There may be a charge.
    We only want it to see what would be consequences of overpaying/early settlement...
  • jonesMUFCforever
    jonesMUFCforever Posts: 28,898 Forumite
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    A card taken out in 2012 is unlikely to have had PPI on it IMO.

    Lloyds stopped on 27 July 2010 although customers who previously had the cover still pay until they ask for it to be stopped.
  • Nasqueron
    Nasqueron Posts: 8,915 Forumite
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    Emily_Joy wrote: »
    Without T&C the only complaint reason I can think of is that it was sold with the loan without opt-out option.

    We only want it to see what would be consequences of overpaying/early settlement...

    Don't guess at these things, if you go in guns blazing saying that and it turns out she ticked a box on the form then you've killed your credibility. Focus on facts - was she working full time when it was taken out, would the PPI cover her (some didn't cover the self-employed properly for example), was it front loaded (single premium) etc
  • Emily_Joy
    Emily_Joy Posts: 1,255 Forumite
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    Nasqueron wrote: »
    Don't guess at these things, if you go in guns blazing saying that and it turns out she ticked a box on the form then you've killed your credibility. Focus on facts - was she working full time when it was taken out, would the PPI cover her (some didn't cover the self-employed properly for example), was it front loaded (single premium) etc

    Shall we approach the bank and ask for the PPI T&C then? Otherwise we simply cannot figure out whether the PPI would cover her or not. A separate question is whether it was of any use during the year missed/underpayments.
  • Nasqueron
    Nasqueron Posts: 8,915 Forumite
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    Emily_Joy wrote: »
    Shall we approach the bank and ask for the PPI T&C then? Otherwise we simply cannot figure out whether the PPI would cover her or not. A separate question is whether it was of any use during the year missed/underpayments.

    You could do but trying to go through them and look for ways of cherry picking your complaint reasons to tailor the complaint is fairly bad. Find out if it was front loaded/single premium on the loan and if so, complain on that basis, otherwise just explain the situation and see what happpens
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