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Debt letters, but not my debt

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ScarlettTiger
ScarlettTiger Posts: 64 Forumite
Part of the Furniture 10 Posts Combo Breaker
edited 7 December 2019 at 1:22PM in Credit file & ratings
I have been starting to receive debt letters for virgin media. The letters are in my name, but not my address. How can I dispute it?
I know who has done it, but I know they won’t clear the debt or my name and haven’t replied to my messages about it.
Thanks.
«13

Comments

  • [Deleted User]
    [Deleted User] Posts: 35,242 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Tell Virgin Media it's not your debt, giving them as much information as you can.
  • Westminster
    Westminster Posts: 1,004 Forumite
    Part of the Furniture 500 Posts Savvy Shopper! Debt-free and Proud!
    This won’t go away by itself and will likely get worse if you don’t deal with it.

    Contact Virgin initially and I expect they may suggest putting a protective CIFAS marker on your credit file.

    If you are aware that someone has fraudulently used your details then you should also contact Action Fraud.
  • I have been starting to receive debt letters for virgin media. The letters are in my name, but not my address...
    How come you are receiving any letters from VM, when you say they have been sent to the wrong address? You shouldn't have received them...
    I work within the voluntary sector, supporting vulnerable people to rebuild their lives.

    I love my job

    :smiley:
  • What’s a CIFAS

    This won’t go away by itself and will likely get worse if you don’t deal with it.

    Contact Virgin initially and I expect they may suggest putting a protective CIFAS marker on your credit file.

    If you are aware that someone has fraudulently used your details then you should also contact Action Fraud.
  • They’ve used my name, but their address. So as this person knows me, they know my details.

    How come you are receiving any letters from VM, when you say they have been sent to the wrong address? You shouldn't have received them...
  • tempus_fugit
    tempus_fugit Posts: 1,189 Forumite
    Eighth Anniversary 1,000 Posts Name Dropper Photogenic
    They’ve used my name, but their address. So as this person knows me, they know my details.
    Yes, but if they have used their address, how did they get to you in the first place? Or did the person at the other address pass them on to you?
    Retired at age 56 after having "light bulb moment" due to reading MSE and its forums. Have been converted to the "budget to zero" concept and use YNAB for all monthly budgeting and long term goals.
  • They’ve used my name, but their address. So as this person knows me, they know my details.
    Is 'this person' forwarding the letters to you? Is the account recorded on any of your three credit files? I would definitely make a complaint to the police via ActionFraud.

    Protective Registration | Cifas
    I work within the voluntary sector, supporting vulnerable people to rebuild their lives.

    I love my job

    :smiley:
  • They haven’t been forwarded, they are from the debt company I really don’t know then.
  • robber2
    robber2 Posts: 559 Forumite
    Part of the Furniture 500 Posts Name Dropper
    They haven’t been forwarded, they are from the debt company I really don’t know then.


    But how have you seen them? You have said they were sent to someone elses address :question:




    Rob
  • Because they are now being sent to me at my actual address, I opened it, and it gave the company (virgin), and address the debt was at.
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