Complaint to Oyster and TFL
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Well, it's not part of London Overground but it was part of the (now defunct) Overground Network, which was more a TfL-run branding of suburban stations than any real service improvements. This is probably the cause of the confusion as it gives the appearance of TfL involvement where there isn't any (on the operational side anyway).
The confusion for many (whether that includes OP or not I wouldn't like to say) is between London Overground (the TfL branding, though I'm not sure Purley was ever part of it) and the term overground used to mean any surface train whoever runs it. Sometimes that's a picky pedantic distinction but sometimes not knowing the difference can cost you money so it ceases to be pedantic0 -
The term used for travel via any of the TOCs is 'rail' though rather than overground though so no idea why this causes this amount of confusion. I just think it is a lazy assumption that if it is station and Oyster card related then it is TfL's issue.0
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You've gone in the top entrance to the station, had you walked to the front of main station there are 2 machines and a ticket office.
Plus on the way you could have purchased an Oyster card from any of the 3 or 4 newsagents in Purley.0 -
The term used for travel via any of the TOCs is 'rail' though rather than overground though so no idea why this causes this amount of confusion. I just think it is a lazy assumption that if it is station and Oyster card related then it is TfL's issue.
Actually most Londoners have called any train service - I.E that which is not the underground as the 'Overland' which as Lexyboy pointed out at one point was called the 'Overground Network' so that is where the confusion arises.
But I whole heartedly agree with oyu on your second point.one of the famous 5
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Hows this going for you Bob? You heard from TfL yet as they normally reply within 14 days of reciept of a complaint so we're well passed that point.one of the famous 50
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geordieracer wrote: »Actually most Londoners have called any train service - I.E that which is not the underground as the 'Overland' which as Lexyboy pointed out at one point was called the 'Overground Network' so that is where the confusion arises.
Never heard of it referred to as overground / overland or whatever myself. Usually people refer to it as 'British Rail' or more recently 'National Rail'.I consider myself to be a male feminist. Is that allowed?0 -
as someone that knows purley station well, this is a complete lie.
dont expect a response to that letter, especially if you sent it to southern.0 -
I'm writing to complain my experience with your stations and the oyster card system.
dont bother writing to the monkeys go straight to the organ grinder
http://www.londontravelwatch.org.uk/contact/contact_usA number of issues are raised here:
1. Why should customers have to buy a ticket in order to reach the ticket desk? This defeats the purpose. It would be easy to fix this; just place the barriers so that they stop people reaching the platforms, not the ticket desk.
scam not got a valid ticket then its a penalty fare for u which means more cash for us
2. Why is there no way to get from one side of the station to the other without a ticket? This again defeats the purpose of trying to reach the ticket desk. You already have inspectors on trains, but if you want to be more secure, just place the barriers to stop people accessing the platforms, not the walkway between one side and the other.
same answer to question 13. Why should the barrier charge your oyster card straight after buying it, when you haven't used any trains. Clearly, the time limit needs to be thought out more carefully, and refunds should be easier to process.
if we make it really hard to get a refund then people wont bother therefore increasing profits4. Why is it you can buy an oyster card from a service desk but not refund it? This system needs to be re-thought out and upgraded. There is a question mark over how legal this even is to sell someone something and then make them call an 0843 number for a refund. Why is oyster card not more integrated with service desks... they seem to sell them and then rid their hands of any problem. This needs to be sorted.
c answer 3 kinda covers it5. Machines should be serviced more regularly and always be legible in any weather. Have a sunlight barrier so you can see the screen in all weather, or place them indoors, and upgrade them to offer oyster cards.
that costs money. please stop trying to affect our profits6. There are many times that honest oyster card customers are overcharged, sometimes by the machine not swiping correctly, and the barrier staying open, so when the customer reaches their destination they end up being charged the maximum amount by default. Clearly, it's not fair to make customers call an 0843 number for refunds, especially when they're placed on hold for so long. This should be done at ticket desks. Better yet, just upgrade the barriers to be more clear as to whether the card has swiped or not. A big green or red light and a sound would do the trick.
0843 numbers make us money and after u have paid us lots money waiting in a que you will get bored and hang up therefore we wont have to pay that refund 7. Why do station staff so often have an attitude problem, and seem to act like they're doing you a favour by serving you. Other times, they are no where to be found. Do they go through customer service training? If not perhaps you should consider this.
training chimps correctly costs money. get ur mate to use his mobile to utube the conversation then watch their bad attitude change when u show them the the upload
and if he really annoyed u send the upload link to the station manager8. Why does Oyster and Transport for London continue denying these issues, and not do anything about them? Just because most Londoners don't have time to complain doesn't mean the issues don't exist. Please listen and take action on this complaint.
wot problems. if u have a problem or complaint then please phone that 0843 number Fares Advisor & Oyster Specialist - Newdeal/ukRail Fares Workshop Accredited0 -
^ There you go again giving rubbish advice.
The "organ grinder" won't do anything but send it to the right place.
TOC's employee people to sort this stuff out, they don't pay hundreds of thousands of pounds per year for nothing.
Plus, it seems the OP has not bothered to walk round to the main entrance so their complaint is invalid anyway.0 -
anotheruser wrote: »^ There you go again giving rubbish advice.
The "organ grinder" won't do anything but send it to the right place.
u really r a bit dim aint u. the 'organ grinder' ie londontravelwatch wont send it anywhere they r the right people
they will evaluate the appeal to see if the penalty fare was justified and correctly issued. if they find in favour of the OP then they will tell southern train of their result and the penalty fare will be rescinded by them with no further input/appeal by southern trains
as to ur post about their complaint been invalid. unless u work for londontravelwatch ur in no place to make that call. so therefore u remark is worthless and should b ignoredFares Advisor & Oyster Specialist - Newdeal/ukRail Fares Workshop Accredited0
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