MSE News: Co-op faces customer backlash following bungled system upgrade

I was taken on as a customer in Sep 2015 and sent an estimate for the year as £381. Several months, phonecalls, emails later and finally 9 months later they eventually get me a bill based on 3/4 of that year: £1300 (which for the full year would equate to £1950 411% above their estimate.

All this for 8,867 units/kwh usage - when the UK average is 13,000.

What the hell is going on Co-op? I have spent hours on the phone, if I invoiced my hourly rate to them - they would owe me money by now!!

I am confident I will sort it out - if not with them, then with Ombudsman, some things I have done that I think help:
1. Ask to log a formal complaint - they react to this and from this point on you will deal only with complaints team
2. I have kept a record of every conversation
3. I insist every call that they summarise and put notes on the account
4. I have detailed everything in an email to both them, and also pre-emptively sent one to the ombudsman, as a heads up.

And seeing as they start every phonecall to me with "I need to point out that phonecalls are recorded for training and monitoring purposes" - well good they are going to need them, as I will be insisting that they listen back and see what an absolute joke the whole company is.

They have asked me if I want to go fixed 2017 for £500, I have told them only if they agree to one of the following 3 proposals:

1. align my previous usage to this tariff (ie £500 / 9 months)
2. charge me the agreed estimate £381 for the year
3. scrap the bill completely as a gesture of goodwill and to make up for the time and stress caused by the hours and hours of effort and phonecalls, and presenting me with a bill for £1300 - has put me under.

Keep you posted


Oh there is also a FB disatisfaction group purely for CoOp Energy, worth joining and adding wight to the cause there? Maybe then post the link on their Twitter account?