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High Energy Bill - Possible Problem
Comments
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Picking up on the actual cost unit. When the new supply was put did she contact the supplier herself - its possible that she's on a standard (ie expensive) tariff.Never pay on an estimated bill. Always read and understand your bill0
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Get her to take a picture of her meter and the cabling to the consumer unit to make sure it's her one. It's easy to do with mobile phones & Whatsapp.
You can then talk her through it - just be logical and take it step by step and make sure that she checks one thing at a timeNever under estimate the power of stupid people in large numbers0 -
Picking up on the actual cost unit. When the new supply was put did she contact the supplier herself - its possible that she's on a standard (ie expensive) tariff.
No, as she never knew how to take a meter reading then. The Letting Agent gave us a start reading and for two days her bill was £46, so when I phoned the energy company today, they wrote off the two days and took the start reading as the first reading from the meter.
I suspect she will be on the expensive standard rate, however, I still don't think it should be this high.
This is a breakdown of her bill:
28 Nov - 30 Nov - Start 276 End 528 KWh 252 Rate 18.26p Cost £46.03
30 Nov - 3 Dec - Start 528 End 576 KWh 48 Rate 18.26p Cost £8.77
3 Dec - 29 Dec - Start 576 End 1110 KWh 534 Rate 18.26p Cost £97.51
29 Dec - 31 Dec - Start 1110 End 1159 KWh 49 Rate 15.437p Cost £7.56
Standing Charge 33 days = £4.62
Total (inc 5% vat) = £172.700 -
matelodave wrote: »Get her to take a picture of her meter and the cabling to the consumer unit to make sure it's her one. It's easy to do with mobile phones & Whatsapp.
You can then talk her through it - just be logical and take it step by step and make sure that she checks one thing at a time
They have written her house number on the fuse board, so assuming they have done this correctly, she has the right board.0 -
dont assume - check & confirm. Do not let others take over. Teach her to check stuff herselfNever under estimate the power of stupid people in large numbers0
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28 Nov - 30 Nov - Start 276 End 528 KWh 252 Rate 18.26p Cost £46.03
30 Nov - 3 Dec - Start 528 End 576 KWh 48 Rate 18.26p Cost £8.77
3 Dec - 29 Dec - Start 576 End 1110 KWh 534 Rate 18.26p Cost £97.51
29 Dec - 31 Dec - Start 1110 End 1159 KWh 49 Rate 15.437p Cost £7.56
Standing Charge 33 days = £4.62
Total (inc 5% vat) = £172.70
Who is the supplier and what is the tariff.Never pay on an estimated bill. Always read and understand your bill0 -
matelodave wrote: »dont assume - check & confirm. Do not let others take over. Teach her to check stuff herself
Yes, I know, but it is difficult living 550 miles away from her and by the time she gets home from it is dark and she works weekends when I'm off.
This will be a good learning experience for her.0 -
It's good that she has raised these issue(s) at a very early stage - too many leave it a couple of years.Never pay on an estimated bill. Always read and understand your bill0
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Over the years I've remotely talked my daughters through fixing washing machines, replacing fuses, rewiring lights etc through to changing points and headlights on cars (shows how old they are) and the same for both of my sons in law. I still get phone calls and they are both in their mid forties
It helps them learn a lot faster than if you go and do it for them.Never under estimate the power of stupid people in large numbers0
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