Helen Skelton's bank refunding scam as goodwill gesture

Over the last week or so Helen Skelton has been on various TV programmes including a dedicated documentary recounting how she lost money to a scam. The details of the case aren't too important in brief a simple email scam of an "overdue TV license". I was intrigued and initially sympathetic and supportive of her "campaign" to raise awareness of "increasingly complex scams anybody can be victim to" but as I watched the programme it quickly became clear this wasn't one such example. It was not a complex scam and she would not be getting her money back. Except at the very end of the programme it was stated she would be getting the money back now as a "goodwill" gesture from her bank.

It has left me thinking this is wrong. Her using her platform doesn't bother me but this is at the expense of others. Indirectly we are all paying for this refund. The system should protect against complex scams not accommodate people's naivety.