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BA changing accomodation and want to charge.

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Comments

  • letiss7
    letiss7 Posts: 128 Forumite
    Part of the Furniture 100 Posts
    In case anyone is interested..
    BA had asked him to pay £180 for moving to a new hotel with similar facilities. Yesterday they offered him an upgraded hotel for the same price but he managed to negotiate BA down to £50 for the upgraded hotel.
    He seems happy with the result.


    Thank you to those that replied.
    No. 5 in the 'Save 12k for 2021' thread.
    £4250/£12000
  • Westin
    Westin Posts: 6,425 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Thanks for returning to update the thread.

    An alternative hotel of the same standard being offered without additional charge would be common practice - which it seems was the case.

    Selecting another more expensive hotel and being asked to pay the difference - fairly normal.

    BAH seem to do as expected.
  • isplumm
    isplumm Posts: 2,219 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    Westin wrote: »
    Thanks for returning to update the thread.

    An alternative hotel of the same standard being offered without additional charge would be common practice - which it seems was the case.

    Selecting another more expensive hotel and being asked to pay the difference - fairly normal.

    BAH seem to do as expected.

    But they didn't - they wanted to charge £180 extra for hotel similar facilities?

    Mark
    We’ve had to remove your signature. Please check the Forum Rules if you’re unsure why it’s been removed and, if still unsure, email forumteam@moneysavingexpert.com
  • Westin
    Westin Posts: 6,425 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    "similar facilities" doesn't always equal a hotel of a similar standard, which is what the tour operator would be obligated to offer as an alternative.
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