Samsung Galaxy no buds

Go on their forums, or write to the CS team at Chertsey, calmly and politely state what happened - their CS team spend a fair bit of time on forums, but they're mega busy so write plainly without emojis, sarcasm or coloquialities that might not be understood by someone whose first language isn't English - something along the lines of;


I bought the product, thought I was entitled to the freebie and claimed it, claim was verified, then only when I chased delivery was the verification withdrawn - I appreciate you don't have to give me any but please understand that because the claim was verified I am disappointed not to have got them


then see what happens, but be honest with yourself - you made a mistake too, your mistake is the root cause of this saga, so Samsung's obligations are zero, all you're doing is asking them to be that "above and beyond" company that perhaps you expect them to be