ZZPS debt collection notices

Dear all,

I have read the newbies thread and I have been reading about this for weeks now and it still seems a confusing mine-field. After days and days or research I am still confused and I still can't find one post relevant to my case, which is why I've decided to write a new one.

I will try to keep it short:

I am using the Indigo (now Saba) car park at Luton Airport Parkway for my commute in London everyday. I use their app to pay for my weekly ticket. By mistake, I selected the wrong VRN from the list in my app and, although, I paid for parking, it was for the wrong vehicle. I didn't notice it (I would have rectified it) until I started receiving letters from ZZPS.

1. 44 days after the "offence" I received via post debt collection notices from ZZPS,. As it was the ONLY correspondence I ever had until then, I stupidly and immediately rang ZZPS to explain in the hope they will understand. I was told I was over the period to make an appeal and as such I was expected to pay promptly. I advised I will not pay and hung up!

2. 3 days later, I received a further letters from the same ZZPS: "penalty notice by post, penalty to owner", dated the day I rang them to acknowledge receipt of the debt collection notices, giving me the option to pay a reduced £60 within 14 days.

3. A day later I made an appeal as suggested in the letters explaining the mistake and that the car park did not suffer any financial loss whatsoever (I have proof that the vehicle I wrongly purchased the parking ticket for is off the road since June 2018 therefore it wouldn't have entered the car park, which I am sure they can also see on their ANPR) and it was a genuine mistake. As expected, a rejection email was received on the 14th day since submitting the appeal.

Stupidly, as the signature in my email has my full name and it is different to the name they had as registered keeper, an email came back from them on the asking if I was the driver. I wish I had read all the threads before I decided to reply, honestly and in good faith, that I was the driver and my father is the registered keeper. However, I must mention that all the correspondence received since me confirming that, kept coming in my father's name, the registered keeper.

But as I have been reading lately, I believe I was meant to receive a rejection letter along with the options to either pay or appeal further through POPLA and guiding me through the process.. That never happened.

However:

4. I received a further 3 letters, (not sure what happened to the 4th one), addressed to the RK, all 3 are debt collection notices.

Now, as much as I am aware that there has been some sort of breach in their CofP, I cannot put them all together as all the terminology also confuses me.

I should probably mention that I have been a customer of this car park for years, purchasing weekly parking tickets, so I am a genuine customer.

I am not looking to pay for any of these out of principle considering that the car park did not suffer any financial loss. I did pay for it, I just had a bad day and selected the wrong vehicle from the list. I also have proof of purchase for the period.

I would really appreciate your help on this matter as I am utterly lost and I am not sure how to treat this further.

Thank you in advance for all your valuable help!