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Energy customers to get automatic compensation for switching issues - MSE News
Former_MSE_Megan_F
Posts: 418 Forumite
in Energy
Energy customers will be given automatic compensation for late credit refunds and for being switched to a new firm by mistake, under new rules which come into force this week. But a key measure to tackle late final bills has been put on ice...
Read the full story:
'Energy customers to get automatic compensation for switching issues'
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'Energy customers to get automatic compensation for switching issues'
Click reply below to discuss. If you haven’t already, join the forum to reply.
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Comments
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I see that the Bulb and the Octopus spammers have already jumped on the bandwagon!0
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Well it seems they've backtracked on the really important bit of getting the final bill sorted out. That appears to be where most of the problem s occurs. Either in the verification between the new supplier and the existing one or lack of process with the existing supplier so they can hang on to your cash for a bit longer.
Scottish power were the worst I've encountered, 10 weeks to issue a final bill.
Even Octopus took ages when they'd taken over from IRESA and I'd transferred away from them although I'm not sure whether that was because Eversmart took their time getting the initial readings sorted out.Never under estimate the power of stupid people in large numbers0 -
It's when people who have signed up to an energy company that offers cash referrals (like Bulb and Octopus) and post their referral link in this forum.What are the Bulb spammers? It is the second time I see this written. Sorry, new on the forums.
It's considered spam as there is a referral section of the forum especially for referral links, any posted elsewhere on the forums are deleted.0 -
They also post at the end of the MSE article, which is also not allowed.0
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Wonder how this will affect the bungs paid by the likes of Spark to agents who switch properties to them without informing tenants, or how about the case where an owner - posted on this very forum a couple of days ago - had their supplies erroneously grabbed by Spark who are currently refusing to return said supplies to previous supplier?0
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Nice to see the national press read this site to pick up their stories ... eventually
https://forums.moneysavingexpert.com/discussion/5997798/energy-switchers-to-receive-compensation-for-delayed-refunds0 -
or how about the case where an owner - posted on this very forum a couple of days ago - had their supplies erroneously grabbed by Spark who are currently refusing to return said supplies to previous supplier?
I am said owner. It's good to see Ofgem stepping up on this issue. At least it seems that, in my case, the issue has been resolved.0
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