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Europcar customers left waiting for refunds after double-billing blunder - MSE News
Former_MSE_Callum
Posts: 696 Forumite
in Motoring
Some Europcar customers are still waiting for refunds over two weeks after an "IT issue" meant they were double-billed for car hire bookings, MoneySavingExpert can reveal...
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'Europcar customers left waiting for refunds after double-billing blunder'
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'Europcar customers left waiting for refunds after double-billing blunder'
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Comments
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This is the firm that appears to operate in breach of consumer protection regulations by having a premium rate telephone number for customer services (and, additionally, failing to declare the call charges) ...
https://microsite.europcar.com/generic_content/elements/contacts/EN.html
The Consumer Contract Regulations 2013 require such call charges to be refunded.0
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