Revealed: Shoppers given WRONG sale return rights info by 10 online stores

You've gave incorrect information yourself.

4. You aren't entitled to the cost of sending the goods back. So beware if ordering from elsewhere in the European Union as returning them can be expensive.

5. If goods are faulty you are then entitled to reasonable costs of return back. In this case the Consumer Rights Act comes into play.

4 should read that you aren't entitled to the cost of sending the goods back if the retailer makes you aware you will be liable for this cost before you enter the contract (and if the goods cannot be returned by normal post - perhaps because its a bulky item of furniture - then the retailer must also tell you the cost of returning the goods). If they do not, then the retailer is liable for those costs.

5. If goods are faulty, then your only obligation is to make the goods available for collection (at your convenience and the retailers expense) unless you have previously agreed to return rejected goods. In that case, you are entitled to reasonable costs of return.

deepdale56 wrote: »

House of Fraser insist that, having bought online and collected in store, you then return in store, you only get a gift card. Whereas if you return by post, you get a cash refund. Is this distinction valid?

Do you pay online before collecting in store or pay when you collect in store?

Thats the only distinction I can think of that would affect it - because paying online makes it a distance contract (on which you have statutory rights to cancel for a refund) and the store is just the delivery address. While paying in store on collection means its an on-premises contract, which do not benefit from any statutory cancellation period.