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  • FIRST POST
    • MSE Naomi
    • By MSE Naomi 2nd Nov 18, 5:05 PM
    • 98Posts
    • 21Thanks
    MSE Naomi
    Delays to NS&I payments after technical glitch - MSE News
    • #1
    • 2nd Nov 18, 5:05 PM
    Delays to NS&I payments after technical glitch - MSE News 2nd Nov 18 at 5:05 PM
    Thousands of NS&I customers are facing delays after trying to withdraw money from their accounts this week...
    Read the full story:
    'Delays to NS&I payments after technical glitch'

    Click reply below to discuss. If you havenít already, join the forum to reply.
Page 1
    • polymaff
    • By polymaff 2nd Nov 18, 7:42 PM
    • 2,333 Posts
    • 1,029 Thanks
    polymaff
    • #2
    • 2nd Nov 18, 7:42 PM
    • #2
    • 2nd Nov 18, 7:42 PM
    What a shambles NS&I are:

    Can't calculate interest correctly

    Don't understand the law.

    Report the wrong data to HMRC

    Even though they admit the reported data is wrong, they refuse to resubmit to HMRC.

    - and there are GDPR ramifications to the above.

    and now this.

    Time that their bosses - HMT - sorted this unfit-for-purpose shambles out.
    • Twopints
    • By Twopints 2nd Nov 18, 7:56 PM
    • 1,569 Posts
    • 2,368 Thanks
    Twopints
    • #3
    • 2nd Nov 18, 7:56 PM
    • #3
    • 2nd Nov 18, 7:56 PM
    Maybe NS&I should be privatised, like they did with the Trustee Savings Bank. Wonder how that one panned out....

    Not even wrong
    • badger09
    • By badger09 3rd Nov 18, 11:00 AM
    • 6,436 Posts
    • 5,863 Thanks
    badger09
    • #4
    • 3rd Nov 18, 11:00 AM
    • #4
    • 3rd Nov 18, 11:00 AM
    What a shambles NS&I are:

    Can't calculate interest correctly

    Don't understand the law.

    Report the wrong data to HMRC

    Even though they admit the reported data is wrong, they refuse to resubmit to HMRC.

    - and there are GDPR ramifications to the above.

    and now this.

    Time that their bosses - HMT - sorted this unfit-for-purpose shambles out.
    Originally posted by polymaff
    In the case of my late sister and myself, NS&I didn't report any data to HMRC, despite both of us having more than one reportable source with them
    • Thrugelmir
    • By Thrugelmir 3rd Nov 18, 11:10 AM
    • 61,269 Posts
    • 54,505 Thanks
    Thrugelmir
    • #5
    • 3rd Nov 18, 11:10 AM
    • #5
    • 3rd Nov 18, 11:10 AM
    Reliance on technology. Let's hope there's never a power cut. The country will be in a meltdown.
    Financial disasters happen when the last person who can remember what went wrong last time has left the building.
    • polymaff
    • By polymaff 3rd Nov 18, 11:42 AM
    • 2,333 Posts
    • 1,029 Thanks
    polymaff
    • #6
    • 3rd Nov 18, 11:42 AM
    • #6
    • 3rd Nov 18, 11:42 AM
    What a shambles NS&I are:

    Can't calculate interest correctly

    Don't understand the law.

    Report the wrong data to HMRC

    Even though they admit the reported data is wrong, they refuse to resubmit to HMRC.

    - and there are GDPR ramifications to the above.

    and now this.

    Time that their bosses - HMT - sorted this unfit-for-purpose shambles out.
    Originally posted by polymaff
    In the case of my late sister and myself, NS&I didn't report any data to HMRC, despite both of us having more than one reportable source with them
    Originally posted by badger09
    Reliance on technology. Let's hope there's never a power cut. The country will be in a meltdown.
    Originally posted by Thrugelmir
    Nothing - in the case I have in mind - to do with technology but "Don't understand the law." What was pretty obvious, and what NS&I vehemently denied was that they didn't understand that the relevant date with regards to payment of interest is not when NS&I calculate the interest but the date that the interest is due*. I pushed HMT to force NS&I to admit their error and correct it. As a result NS&I have admitted their error - but they're still sticking to their position that they are not going to notify HMRC of the correct figures - or change their procedures.

    Unfit for purpose is a pretty mild description of NS&I.

    * in this particular case, interest calculated 5th April, due - and paid - 7th April
    Last edited by polymaff; 03-11-2018 at 11:45 AM.
    • Wizard of Id
    • By Wizard of Id 5th Nov 18, 6:53 PM
    • 5,201 Posts
    • 17,548 Thanks
    Wizard of Id
    • #7
    • 5th Nov 18, 6:53 PM
    • #7
    • 5th Nov 18, 6:53 PM
    No delay for my transfer, got to my bank today as expected.
    Every man is innocent until proven broke.
    Cryin won't help you, prayin won't do you no good.

    Keep Moving in 2018 Challenge - Target 3333 miles
    This week - 90.2
    Total so far - 3805.4
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