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Regulator investigates if customers had enough info during timetable chaos - MSE News

Former_MSE_Naomi Posts: 519 Forumite

5 October 2018 at 1:04PM in Public transport & cycling

The rail regulator launched an investigation today into whether Govia Thameslink Railway and Northern broke rules about providing passengers with enough information, before and during May's timetable changes...

Read the full story:
'Regulator investigates if customers had enough info during timetable chaos'

Click reply below to discuss. If you haven’t already, join the forum to reply.

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  Mobeer Posts: 1,851 Forumite

  

  5 October 2018 at 4:15PM

  By removing cancelled services from their timetable they made it much harder to claim delay repay against the original timetable.

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