Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

Search
  • FIRST POST
    • MSE Megan F
    • By MSE Megan F 24th Sep 18, 11:16 AM
    • 402Posts
    • 200Thanks
    MSE Megan F
    Revealed: Ten train firms charge you to get your lost property back - MSE News
    • #1
    • 24th Sep 18, 11:16 AM
    Revealed: Ten train firms charge you to get your lost property back - MSE News 24th Sep 18 at 11:16 AM
    At least ten train companies are charging passengers fees to reclaim their lost property, with some asked to pay up to £30 per item, a MoneySavingExpert investigation reveals. And at least three firms still confiscate 10% of the cash found in lost wallets despite another company recently being forced to scrap the policy after a passenger outcry...
    Read the full story:
    'Revealed: Nine train firms charge you to get your lost property back'

    Click reply below to discuss. If you havenít already, join the forum to reply.
    Last edited by MSE Steve; 24-09-2018 at 3:28 PM.
    Read the latest MSE News
    Flag up a news story: news@moneysavingexpert.com
    Get the Free Martin's Money Tips E-mail
Page 1
    • VT82
    • By VT82 24th Sep 18, 12:16 PM
    • 1,050 Posts
    • 889 Thanks
    VT82
    • #2
    • 24th Sep 18, 12:16 PM
    • #2
    • 24th Sep 18, 12:16 PM
    Can see both sides of this argument, although there are some nonsensical parts of certain policies as noted by the MSE editor, that really should just be fixed by the operators (% cash fee, umbrella vs phone etc.). Almost worthy of being a money moral dilemma as I bet people would be very split on the issue!
    • isasmurf
    • By isasmurf 24th Sep 18, 12:22 PM
    • 1,762 Posts
    • 786 Thanks
    isasmurf
    • #3
    • 24th Sep 18, 12:22 PM
    • #3
    • 24th Sep 18, 12:22 PM
    It costs money to provide a lost property service so what would MSE propose? That we all pay more in the cost of our train tickets?
    • LadyDee
    • By LadyDee 25th Sep 18, 4:43 AM
    • 3,861 Posts
    • 4,161 Thanks
    LadyDee
    • #4
    • 25th Sep 18, 4:43 AM
    • #4
    • 25th Sep 18, 4:43 AM
    It costs money to provide a lost property service so what would MSE propose? That we all pay more in the cost of our train tickets?
    Originally posted by isasmurf
    MSE would probably propose that we get the service for nothing plus a bit of compo for having our feelings hurt that the suggestion to charge had even been made.
    • mjm3346
    • By mjm3346 25th Sep 18, 9:12 AM
    • 41,015 Posts
    • 320,738 Thanks
    mjm3346
    • #5
    • 25th Sep 18, 9:12 AM
    • #5
    • 25th Sep 18, 9:12 AM
    What a nonsense, they should all either charge or just dispose of any left property as waste when trains are cleaned.

    What next? Have the train companies provide a free bum wiper service in case passengers do not do a proper job themselves.


    (I suppose as an alternative the property could all be handed in at a police station nearest the train depot)
    Last edited by mjm3346; 25-09-2018 at 9:19 AM.
    Internet goodness £26901
    • Stoke
    • By Stoke 26th Sep 18, 12:53 PM
    • 3,102 Posts
    • 3,525 Thanks
    Stoke
    • #6
    • 26th Sep 18, 12:53 PM
    • #6
    • 26th Sep 18, 12:53 PM
    What a nonsense, they should all either charge or just dispose of any left property as waste when trains are cleaned.

    What next? Have the train companies provide a free bum wiper service in case passengers do not do a proper job themselves.


    (I suppose as an alternative the property could all be handed in at a police station nearest the train depot)
    Originally posted by mjm3346
    No but a seat would be nice occasionally. Perhaps I can start charging them every time I pay for their overpriced ticket and fail to provide one????
    • Ergates
    • By Ergates 6th Oct 18, 11:48 PM
    • 564 Posts
    • 749 Thanks
    Ergates
    • #7
    • 6th Oct 18, 11:48 PM
    • #7
    • 6th Oct 18, 11:48 PM
    What a nonsense, they should all either charge or just dispose of any left property as waste when trains are cleaned.

    What next? Have the train companies provide a free bum wiper service in case passengers do not do a proper job themselves.


    (I suppose as an alternative the property could all be handed in at a police station nearest the train depot)
    Originally posted by mjm3346
    A fixed fee that is reflective of the cost to provide the lost property service.

    Certainly not rifling through a found wallet and taking out some of the cash - how is that even legal? I'm pretty sure if you did that to a wallet you found on the street it would be classified as theft.
    • Gravedigger
    • By Gravedigger 7th Oct 18, 11:06 AM
    • 111 Posts
    • 76 Thanks
    Gravedigger
    • #8
    • 7th Oct 18, 11:06 AM
    • #8
    • 7th Oct 18, 11:06 AM
    On London Underground the rule is if you find anything you hand it in. Generally if someone pitches up and claims before it's been officially declared "Lost Property" the supervisor may hand it back at no charge, but if it's on the form and in the bag then it has to be claimed from Lost Property Office and a fee paid. I've seen false teeth, crutches, false leg handed in, that's besides hundreds of brollies and mobile phones. Cash is counted and witnessed. Right ot wrong, the rules are there and iff you want lost gear back you pay for it.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

126Posts Today

1,963Users online

Martin's Twitter