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Barbantia Praise !

I've had my Barbantia 50lt bin for several years and recently the catch on the lid broke. I emailed Barbantia customer services and they replied the same day asking a few questions. I explained I did not have the receipt. The very same day the customer service agent 'Karen' had arranged for a new bin lid to be sent to me, I received this within a few days. What a fantastic, professional, no fuss service !! Thank you Karen and Barbantia !!!!

Comments

  • cajef
    cajef Posts: 6,283 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Brabantia do have an excellent reputation for good customer service.
  • z1a
    z1a Posts: 2,522 Forumite
    Tenth Anniversary 1,000 Posts Combo Breaker
    cajef wrote: »
    Brabantia do have an excellent reputation for good customer service.

    Yes, them as well!
  • missile
    missile Posts: 11,806 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    I had the same experience. The catch broke and Brabantia replaced lid FOC.

    Their bins are expensive, but it seems you get the service you paid for :-)
    "A nation's greatness is measured by how it treats its weakest members." ~ Mahatma Gandhi
    Ride hard or stay home :iloveyou:
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