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    • MSE Megan F
    • By MSE Megan F 4th Jun 18, 3:22 PM
    • 395Posts
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    MSE Megan F
    MSE News: Hit with multiple charges after the Visa outage? Here's what to do
    • #1
    • 4th Jun 18, 3:22 PM
    MSE News: Hit with multiple charges after the Visa outage? Here's what to do 4th Jun 18 at 3:22 PM
    Debit and credit card holders who've been left out of pocket by the Visa outage which affected payments across Europe on Friday are being told to claim from their banks - if you're affected here's what you need to know...
    Read the full story:
    'Hit with multiple charges after the Visa outage? Here's what to do'

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    • Babycakes
    • By Babycakes 4th Jun 18, 8:07 PM
    • 201 Posts
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    Babycakes
    • #2
    • 4th Jun 18, 8:07 PM
    Visa Debit Payments
    • #2
    • 4th Jun 18, 8:07 PM
    I attempted to transfer £2k from my Natwest account using my Visa debit card on Friday afternoon to an investment account. The payment failed so I attempted it again; it failed a second time.

    I made the payment today successfully, but when I tried to make a payment of £3k to my mortgage account, it failed as I did not have enough "available funds" even though my balance was sufficient.

    It seems Natwest ring-fenced £4k from the failed payments on Friday, thus leaving me with insufficient cleared funds to transfer to my mortgage.

    When I called Natwest this evening, they told me that this was not their fault. Is that really true? I used their Visa Debit card and they have ring-fenced the money even though it did not transfer. They suggested that I call the recipient with the transaction numbers and ask them to refuse the payment. Surely this isn't my job to do.

    Any advice would be greatly appreciated.
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