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  • FIRST POST
    • MSE Stephen B
    • By MSE Stephen B 23rd May 18, 4:27 PM
    • 55Posts
    • 12Thanks
    MSE Stephen B
    MSE News: Virgin Media's 240 exit fees are too high, says Ofcom
    • #1
    • 23rd May 18, 4:27 PM
    MSE News: Virgin Media's 240 exit fees are too high, says Ofcom 23rd May 18 at 4:27 PM
    Virgin Media should not be charging customers exit fees of up to 240, regulator Ofcom has said but its yet to order the company to change its ways....
    Read the full story:
    'Virgin Media's 240 exit fees are too high, says Ofcom'

    Click reply below to discuss. If you haven't already, join the forum to reply.
Page 1
    • VisionMan
    • By VisionMan 23rd May 18, 10:24 PM
    • 1,554 Posts
    • 673 Thanks
    VisionMan
    • #2
    • 23rd May 18, 10:24 PM
    • #2
    • 23rd May 18, 10:24 PM
    Its about time this happened.

    But what isn't included in the list above is if a customer moves house into an area which isn't cabled by Virgin, is that the customers fault?
    • Moneyineptitude
    • By Moneyineptitude 23rd May 18, 11:00 PM
    • 23,623 Posts
    • 12,947 Thanks
    Moneyineptitude
    • #3
    • 23rd May 18, 11:00 PM
    • #3
    • 23rd May 18, 11:00 PM
    what isn't included in the list above is if a customer moves house into an area which isn't cabled by Virgin, is that the customers fault?
    Originally posted by VisionMan
    By the same token how is it it somehow Virgin's fault that a customer moves to an area not cabled?

    Virgin Media does not purport to cover the whole of the UK. They cover roughly 50%.

    The company's predecessors mostly went bankrupt attempting to provide cable services to the areas they did manage to provide infrastructure for.

    I'm sorry, but I don't agree Virgin should be penalised because they don't cover the entire country.
    • A Flock Of Sheep
    • By A Flock Of Sheep 24th May 18, 12:54 PM
    • 5,047 Posts
    • 6,634 Thanks
    A Flock Of Sheep
    • #4
    • 24th May 18, 12:54 PM
    • #4
    • 24th May 18, 12:54 PM
    A simple answer is for Virgin to no longer offer connections with anything other than a 30 day contract.


    Other smaller suppliers such as iDNET, Zen, AAISP can so why not Virgin.
    • Moneyineptitude
    • By Moneyineptitude 24th May 18, 3:17 PM
    • 23,623 Posts
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    Moneyineptitude
    • #5
    • 24th May 18, 3:17 PM
    • #5
    • 24th May 18, 3:17 PM


    Other smaller suppliers such as iDNET, Zen, AAISP can so why not Virgin.
    Originally posted by A Flock Of Sheep
    Those companies are low-cost suppliers who simply piggy back from the unbundled existing BT network.

    Virgin has it's own network and infrastructure to maintain and so short term contracts are not ever likely to be available or economically viable.

    Note that OFCOM have decided the exit fees charged by Virgin are too high, not that exit fees shouldn't be charged at all.
    • phillw
    • By phillw 24th May 18, 5:33 PM
    • 2,293 Posts
    • 1,813 Thanks
    phillw
    • #6
    • 24th May 18, 5:33 PM
    • #6
    • 24th May 18, 5:33 PM
    The alternative to exit fees would be an upfront connection fee, but then that would put people off switching to virgin in the first place.

    It's unfair if they charge 240 if you left a month earlier than you had agreed to, if you left after only being with them for a month then it's not so bad.
    • Moneyineptitude
    • By Moneyineptitude 24th May 18, 7:22 PM
    • 23,623 Posts
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    Moneyineptitude
    • #7
    • 24th May 18, 7:22 PM
    • #7
    • 24th May 18, 7:22 PM
    It's unfair if they charge 240 if you left a month earlier than you had agreed to, if you left after only being with them for a month then it's not so bad.
    Originally posted by phillw
    The amount is charged pro rata. No one is charged 240 if they only have a month left on their minimum term since clearly it would be cheaper to simply pay the final month's subscription.

    Only those in the very early months of the minimum term are currently charged a 240 exit fee..
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