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Email from PayPal help

venomx
venomx Posts: 1,142 Forumite
Eighth Anniversary 500 Posts Name Dropper
in Savings & investments
Got this email. 
Your bank has let us know that you can’t use your bank account ending in XXX to fund PayPal payments. If you already have a card linked to your PayPal account, we’ll use it to fund your future payments.

Does this mean I can still withdraw money from my paypal into my bank, but not out the bank and into paypal ?

Thanks
«1

Comments

  • Prism
    Prism Posts: 3,858 Forumite
    Eighth Anniversary 1,000 Posts Name Dropper
    Make sure its not a scam. Lots of PayPal emails are. Don't click on any links in the email
  • venomx
    venomx Posts: 1,142 Forumite
    Eighth Anniversary 500 Posts Name Dropper
    I'm sure its legit...
    it came from " service@paypal.co.uk <service@paypal.co.uk> "
  • Prism
    Prism Posts: 3,858 Forumite
    Eighth Anniversary 1,000 Posts Name Dropper
    edited 17 May 2018 at 12:24PM
    Still don't click on any links. Go to your account directly and see if your card or bank account is missing from your account. If it is then try and re add it. Sometimes banks remove the link if there has been a refused payment.

    btw, you can't always trust the from address in an email - it can be forged
  • Linton
    Linton Posts: 18,469 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Hung up my suit!
    venomx wrote: »
    I'm sure its legit...
    it came from " [EMAIL="service&#64;paypal.co.uk"]service@paypal.co.uk[/EMAIL] <service@paypal.co.uk> "


    That doesnt prove anything, it can be faked. On Windows you can float your mouse pointer over any website links to see where they really link to, which is often not where they claim. That is a quick way of safely checking whether a mail is genuine.
  • venomx
    venomx Posts: 1,142 Forumite
    Eighth Anniversary 500 Posts Name Dropper
    Thanks guys, i would never click on the link.

    As my bank account is a savers account, it makes sense that money can go into the account but not out, right ?
  • Prism
    Prism Posts: 3,858 Forumite
    Eighth Anniversary 1,000 Posts Name Dropper
    venomx wrote: »
    Thanks guys, i would never click on the link.

    As my bank account is a savers account, it makes sense that money can go into the account but not out, right ?

    Yes thats probably the reason
  • venomx
    venomx Posts: 1,142 Forumite
    Eighth Anniversary 500 Posts Name Dropper
    How can i tell if its a spoof email ?
    All the emails i have from paypal have the paypal logo on them, but this one had no logos just text.
  • Prism
    Prism Posts: 3,858 Forumite
    Eighth Anniversary 1,000 Posts Name Dropper
    venomx wrote: »
    How can i tell if its a spoof email ?
    All the emails i have from paypal have the paypal logo on them, but this one had no logos just text.

    Can be a bit tricky but the main way is to ignore the email and log into your account to check for issues. Try reading up here

    https://www.paypal-community.com/t5/PayPal-Basics/How-to-tell-if-an-email-is-from-PayPal/td-p/197656

    I get the irony in what I have just done btw
  • McKneff
    McKneff Posts: 38,857 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    edited 17 May 2018 at 5:54PM
    I got something similar today and i hwve neverr used my paypal account ever so be very vigilant. I just deleted mine
    make the most of it, we are only here for the weekend.
    and we will never, ever return.
  • sully1311
    sully1311 Posts: 387 Forumite
    Part of the Furniture 100 Posts Name Dropper
    How does the email address you as?
This discussion has been closed.
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