Fat Lama

Sounds like whoever fat lama are they have a creative way of advertising themselves on Gumtree!

Is anyone still selling on Gumtree? I gave up a few years back after nothing but time wasters and scam responses. I tried Facebook selling for a while but that seemed to go the same way and am currently using SHpock. I assume that once SHpock becomes popular the scammers will start there as well, but at the moment it's fine and I'm selling quite a lot of stuff.

Company is completely useless! It’s a young company (in every aspect of the word) and, as a result, have absolutely no concept of Customer Service. It’s one of those Companies that when things are going well, all is good. But, as soon as the wheels fall off, no one has a clue what to do. I’ve had two issues with them recently. Firstly, they won’t let you set your own daily rate. By that I mean that if you choose ‘Smart Pricing’ and let’s say you want £10 a day, you enter £10 per day. Simple enough. Now, if you want to incentivise the borrower, you can have the option to select £10 a day, but £50 a week. Once again, pretty straightforward. However, if the borrower then rents an item for three days, it gives them a discount. But, you may only want to give them a discount if they rent for seven days or more. So, you only have two choices. Remove all the Smart Pricing and then the borrower gets no incentive to borrow for longer. Or, select the weekly/monthly Smart Pricing option and end up giving the lender a discount even if they only borrow an item for two days. After emails back & forth regarding this, they just ended up removing ALL my items Smart Pricing. So much for giving the customer what they want! It would literally have been ONE line of code their Developers would have had to modify (up to 7 days rental, charge x per day, more than 7 days rental, charge y). Second issue. I rented out a Drone and it was crashed (the borrower even left the video of the crash on the SD Card!). It has now been six weeks and the buyer has not paid for the repair. Fat Lama have not done anything (apart from the odd email every now and then saying that they will contact the borrower and see what is going on). They say that everything is insured. So, you’d think that their priority would be to get the item repaired ASAP and recoup the payment from the borrower afterwards. Read their Insurance FAQs yourself and look how simple they make the process sound. I can assure you, it’s not!