missing information for PPI

scottishgirl1984 · 19 July 2017 at 3:08PM

Hi

I am new to this so apologies in advance as I'm sure this has been asked before...

I have been encouraged to check if I have any mis-sold PPI due back to me. I have never been one to take out insurance so I've not paid too much attention to this subject, but if I do have PPI somewhere, I suppose I was never told and so this would be classed as mis-sold?

Anyway, I have logged onto my credit report and written down all the companies I've had credit with. Most accounts are now closed and I have no old paper, so I believe I just send away the "closed account" template letter I found within the MSE website. However the first thing I have to input is the account number. I would call each of the companies, but there are quite a few and would take a long time. Especially as I had a loan, mortgage and car finance through Santander alone and I guess would have to go to different departments to get these individually? It also says to input £10 cheque, do people really use chequebooks anymore?

I'm looking for people's own experiences at this stage. I was told it was straightforward and to not use a company on my behalf, so before I begin I would ask for any insight on the best way forward.

Thanks again
Lena

[Deleted User] · 19 July 2017 at 3:13PM

You will need mis sale reasons. Not knowing or remembering you had it isn't one. It would have appeared on all your statements.

You'd need £10 per lender. You can get cheque books from your bank. They're still used.

scottishgirl1984 · 19 July 2017 at 3:24PM

Thank you for your response. I have looked into this and found on the MSE website;

"In itself, it isn't a bad product. But it's been widely mis-sold, leaving many paying thousands for potentially worthless cover – and you could even have it without knowing (see the Mis-selling Checklist). Sales staff were hugely incentivised to sell PPI whenever possible – and much of the insurance went on huge commissions."

And when you go into the checklist, it's the second reason given;

B. Didn't realise you had cover?
Too many people have told us of their surprise and shock to discover they have been paying PPI premiums for years – and are stumped as to why. Yet there are many ways it was mis-sold to you without your knowledge...

So I feel there would be a lot of people in the same boat as myself. If I have PPI, I wasn't told and this would be the avenue I'd be going down.

I just really need clarity on how I get the account numbers before sending the letter requesting the copy of my agreements. I wouldn't imagine the banks would give me this over the phone.

dunstonh · 19 July 2017 at 4:53PM

It also says to input £10 cheque, do people really use chequebooks anymore?

Yes. Cheques are still heavily used. Wrote three this week personally.

B. Didn't realise you had cover?
Too many people have told us of their surprise and shock to discover they have been paying PPI premiums for years – and are stumped as to why. Yet there are many ways it was mis-sold to you without your knowledge...

This is one of the weakest complaint reasons and very few get uphold on that particular point as it is hard to prove.

[Deleted User] · 19 July 2017 at 7:03PM

scottishgirl1984 wrote: »

So I feel there would be a lot of people in the same boat as myself. If I have PPI, I wasn't told and this would be the avenue I'd be going down.

If you do find PPI, expect the Bank to produce documentation signed by you showing that you were fully aware.
What usually happens is that people forget that they agreed to PPI or failed to read such documents and statements, but any complaint on that basis is only upheld if the Bank find other things wrong with the sale as part of their investigation.

If you truly always refused insurance, then you won't find any PPI in the first place. It's a myth sponsored by claim companies that PPI was routinely added without the knowledge and permission of the customer.

In the unlikely event that you find PPI, I strongly suggest you investigate other reasons how it might have been mis-sold to you if you want to be certain of getting a refund..

Finally, are you sure you want to spend £10 per lender to ascertain whether you had PPI? This could prove very expensive. In most cases, all you have to do is contact each bank and simply ask them directly if you had PPI..

missing information for PPI

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