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  • FIRST POST
    • HoofeHearted
    • By HoofeHearted 1st Apr 10, 7:47 AM
    • 2,527Posts
    • 1,319Thanks
    HoofeHearted
    WARNING - "The Nerd Support"
    • #1
    • 1st Apr 10, 7:47 AM
    WARNING - "The Nerd Support" 1st Apr 10 at 7:47 AM
    Just read an article in PCPro warning people of a phone scam from "The Nerd Support".

    They call you and say you have problems on your PC. For 185 they will fix your problems and support you for 12 months.

    Total ripoff.
Page 1
  • spmc
    • #2
    • 9th Apr 10, 8:06 PM
    • #2
    • 9th Apr 10, 8:06 PM
    My mum got a call today, presumably by coincidence 30 minutes after sending one those microsoft problem reports, from a guy from thenerdsupport. The guy knew her name and obviously her phone number. He made out he was from microsoft and said he understood she was having problems. He convinced my mum to let him take control of her computer remotely and he did various things (not sure what). He wanted 185 to provide a service contract which my mum declined. He then asked for 25 for one off support which she declined and hung up.

    I've told her to keep the computer off and I will wipe everything and reformat the hard drive. Can anyone advise whether from the information he gleaned would he be able to access the computer again once it has been reformatted. My mum doesn't do online banking but she does have a list of bank account numbers and balances.

    Any help greatly appreciated
    • Esqui
    • By Esqui 9th Apr 10, 8:27 PM
    • 3,308 Posts
    • 2,422 Thanks
    Esqui
    • #3
    • 9th Apr 10, 8:27 PM
    • #3
    • 9th Apr 10, 8:27 PM
    Heard about this from our local police force (or a similar one) where they ask to fix your problems for free if you allow them remote access to your computer.

    They take card details for 'ID purposes'...and then charge you anyway.
    Squirrel!
    If I tell you who I work for, I'm not allowed to help you. If I don't say, then I can help you with questions and fixing products. Regardless, there's still no secret EU law.
    Now 20% cooler
    • Lil306
    • By Lil306 10th Apr 10, 12:01 PM
    • 1,597 Posts
    • 651 Thanks
    Lil306
    • #4
    • 10th Apr 10, 12:01 PM
    • #4
    • 10th Apr 10, 12:01 PM
    They take card details for 'ID purposes'...and then charge you anyway.
    Originally posted by Esqui
    They're definately bad, I read that link

    They have a clause in their terms of service, that basically says you can make the payment to them and can't charge back to which you have to agree to and they can also cancel your service at any time for any reason

    Just another scam, someone looked into it on that site and apparently it was an Indian called Ragnasar (or something like that) I vaguely read it

    Stuff like this boils my !!!!!
    Total Debts
    HSBC Loan #1 : 6,311.50 / HSBC Loan #2 : 1,395.52
    HSBC : 3,877.21 / Vanquis : 2,200.52
    Capital One : 1,082.75 Barclaycard : 2,056.69
    Total DEBT : ~ 15,528.67 - - - OUCH!
  • Gaucho
    • #5
    • 13th Apr 10, 1:31 PM
    TheNerdSupport - cold-call scam?
    • #5
    • 13th Apr 10, 1:31 PM
    I just had a cold call from The Nerd Support - they said they had received a Microsoft report that my computer was going slow, and directed me to TeamViewer which would allow remote access to my laptop - it was a poor phone line, and I became increasingly suspicious when the caller wouldn't give info on how they got my contact details, who she worked for or where they obtained the computer error report, so needless to say I didn't proceed further with the call - I googled thenerdsupport and saw the PCPro warning - beware.
  • Aiadi
    • #6
    • 13th Apr 10, 3:06 PM
    • #6
    • 13th Apr 10, 3:06 PM
    Stuff like this boils my !!!!!
    Originally posted by Lil306
    Stuff like this make me happy that I got my 'TrueCall' box when I did It is just a shame that consumers are not better protected from these scams in this country.
    Do I want it? ......Do I need it? ......What would happen if I don't buy it??????
  • renegade
    • #7
    • 13th Apr 10, 3:23 PM
    • #7
    • 13th Apr 10, 3:23 PM
    Aiadi- What is a 'truecall' box ?
    You live..You learn.
  • Aiadi
    • #8
    • 13th Apr 10, 3:51 PM
    • #8
    • 13th Apr 10, 3:51 PM
    Aiadi- What is a 'truecall' box ?
    Originally posted by renegade
    http://www.amazon.co.uk/TrueCall-The-Nuisance-Call-Blocker/dp/B002GP7HQM/ref=sr_1_1?ie=UTF8&s=electronics&qid=1271170262&sr =8-1

    and here:

    http://www.truecall.co.uk/
    Do I want it? ......Do I need it? ......What would happen if I don't buy it??????
    • John Gray
    • By John Gray 13th Apr 10, 4:53 PM
    • 5,262 Posts
    • 3,065 Thanks
    John Gray
    • #9
    • 13th Apr 10, 4:53 PM
    • #9
    • 13th Apr 10, 4:53 PM
    For 77-odd it seems rather expensive to emulate the sentence "No, go away..."

    Anyway, surely proper nerds don't need support?
    • CHR15
    • By CHR15 13th Apr 10, 5:59 PM
    • 4,835 Posts
    • 4,169 Thanks
    CHR15
    My mum got a call today, presumably by coincidence 30 minutes after sending one those microsoft problem reports,
    Originally posted by spmc
    How did they get her phone number??

    Probably coincidence about the fault report (didn't realise anyone actually sent those!!)
    • Taffybiker
    • By Taffybiker 13th Apr 10, 6:28 PM
    • 917 Posts
    • 499 Thanks
    Taffybiker
    Occasionally (OK then - once) after sending a fault report I got a pop up from MS suggesting the problem may be with my graphics driver.
    Try saying "I have under-a-pound in my wallet" and listen to people react!
  • Aiadi
    For 77-odd it seems rather expensive to emulate the sentence "No, go away..."

    Anyway, surely proper nerds don't need support?
    Originally posted by John Gray
    1) It does get to less than 77 a times and was 59 when I bought it.
    2) The whole idea behind this is that you won't get unsolicited calls in the first place so you won't even need to say 'No, go away'.
    3) Stopping the phone ringing at odd times when trying to put the baby to sleep is priceless.
    4) Only problem is that after 6 months of having this installed, I started missing messing some of these telemarketing people about when they call.
    Last edited by Aiadi; 13-04-2010 at 8:47 PM.
    Do I want it? ......Do I need it? ......What would happen if I don't buy it??????
    • Lil306
    • By Lil306 13th Apr 10, 9:55 PM
    • 1,597 Posts
    • 651 Thanks
    Lil306
    1) It does get to less than 77 a times and was 59 when I bought it.
    2) The whole idea behind this is that you won't get unsolicited calls in the first place so you won't even need to say 'No, go away'.
    3) Stopping the phone ringing at odd times when trying to put the baby to sleep is priceless.
    4) Only problem is that after 6 months of having this installed, I started missing messing some of these telemarketing people about when they call.
    Originally posted by Aiadi
    How exactly does it work?

    I'm too lazy to Google
    Total Debts
    HSBC Loan #1 : 6,311.50 / HSBC Loan #2 : 1,395.52
    HSBC : 3,877.21 / Vanquis : 2,200.52
    Capital One : 1,082.75 Barclaycard : 2,056.69
    Total DEBT : ~ 15,528.67 - - - OUCH!
  • Aiadi
    How exactly does it work?

    I'm too lazy to Google
    Originally posted by Lil306
    Click here:

    http://www.truecall.co.uk/acatalog/Advanced_ICM_Telemarketing.html

    Also the reviews on the amazon link I put above give an excellent insight into how it works.
    Do I want it? ......Do I need it? ......What would happen if I don't buy it??????
    • Lil306
    • By Lil306 14th Apr 10, 12:11 AM
    • 1,597 Posts
    • 651 Thanks
    Lil306
    Click here:

    http://www.truecall.co.uk/acatalog/Advanced_ICM_Telemarketing.html

    Also the reviews on the amazon link I put above give an excellent insight into how it works.
    Originally posted by Aiadi
    Looks like a good technology, which has some automated functionality too it

    Would be nice to see if I can get a VOIP phone like Avaya that could do that, or integrate Avaya with that system
    Total Debts
    HSBC Loan #1 : 6,311.50 / HSBC Loan #2 : 1,395.52
    HSBC : 3,877.21 / Vanquis : 2,200.52
    Capital One : 1,082.75 Barclaycard : 2,056.69
    Total DEBT : ~ 15,528.67 - - - OUCH!
  • PilotBenKen0bi
    Nerd Support Group now named - NERDI Support - Same Phishing and malware Scam though.
    Got a cold call from 'John Smith' (nice Indian Name considering the thickness of his Indian accent combined with the a tang of call centre trained American), calling from the London (yeah, right) offices of NERDI. He advised me that he is a registered Microsoft Technician and that they have had confirmation of over 3000 virus/errors on my PC. Now, I know this is a scam, no one cold calls you to offer assistance with you 'Problem' PC, so I tagged along. What i need to do is turn on my computer, open the windows start menu (which he explained to me like a 4 year old child, i got annoyed at this point and told him to get on with it as I know my way around a PC and windows) and to open the 'RUN' function (alarm bells should now be ringing), then to enter the acronym for brining up the event viewer, something like 'eventvwr'. Now I know perfectly well what this is, does and contains, so again i played along. He the proceeded to ask me to confirm some of the 'Errors' I was getting, I did, ' Oh on, you have a number of system errors caused by Trojan virus's' which apparently my world class virus software cant remove because it doesn't know it exists, and for a small fee (50) and allowing him access to control my PC remotely he would rid my PC of all the infected files and errors. Whilst this was going on I was actually Googling his company name 'NERDI' and for event viewer phishing scams, low and behold, i may not be able to find any trace of a company called NERDI but this scam has been running for years, previously in Australia. I asked John what country he was calling from (so that I could suitably insult him before I hung up on him) and the kicker, 'Im based in London'. Well suffice to say that I told him to move away swiftly and procreate with his mothers !!! (or something towards that fashion) and hung up on him. Can you believe he called straight back to ask why i had insulted him and that he certainly was not running a scam to either get access to my PCs files or my bank/card details. I offered the same statement about his mum and hung up. Thankfully no further calls have come through.
    Be warned, this scam appears to be alive and well and now operating with UK telephone numbers. Do not give them your details. Do not pay for their service. this is a phishing scam that has obviously been sold onto someone new using an Indian based call unit or office.
    And finally. Microsoft will not cold call you for any reason what so ever.
    The only reason you would receive a call from Microsoft, especially for IT related issues, is because you have requested them to call you through one of their service/maintenance channels.
    If you haven’t called them first, they are not from Microsoft.
    • Lil306
    • By Lil306 29th Oct 11, 5:31 AM
    • 1,597 Posts
    • 651 Thanks
    Lil306
    Thanks for reply, please break your paragraph down next time into sections. It's a pain reading it all in one go, not easy on the eyes
    Total Debts
    HSBC Loan #1 : 6,311.50 / HSBC Loan #2 : 1,395.52
    HSBC : 3,877.21 / Vanquis : 2,200.52
    Capital One : 1,082.75 Barclaycard : 2,056.69
    Total DEBT : ~ 15,528.67 - - - OUCH!
    • N20Y1D
    • By N20Y1D 19th Dec 11, 1:56 PM
    • 1,984 Posts
    • 6,734 Thanks
    N20Y1D
    My mum got conned by these "nerd-i.com" people over the weekend.. any ideas on what to do? shes cancelled the card but just wondered what to do about her pc? reformat??
    Last edited by N20Y1D; 19-12-2011 at 1:58 PM.
    TESCO EVERY LITTLE change to the t&cs HELPS
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