Help with my NTL complaint letter? :)

DesG · 10 December 2005 at 7:09PM

First things first, well done on getting your problems resolved!

On the compensation front, only you can decide

If it was me, I would be looking for say a £50 goodwill gesture for the hassle, and say a years free broadband. Also I would want all the line rental for when it wasn't working refunded, and the mysterious £20 of calls refunded.

NTL are reknowned for not being overly generous with compensation, so don't expect miracles!

I am still waiting for a cheque for being over charged for nearly £650 by NTL, maybe I will try emailing the man

Cheers, Des.

wigginsmum · 10 December 2005 at 7:21PM

For starters, I'd work out the hourly rate you earn at work and demand to be compensated for all the time you've had off with wasted engineer visits. Add to that the cost of phone calls you've made, then work upwards with refunded line rental etc. Aim high but be prepared to settle for less.

Jules

mp7125 · 13 December 2005 at 11:52AM

Hi pault123 - good to hear your line has been sorted. On the compensation wait and see what they offer. They should as a minimum refund you for the 8 months you were without a service. If I was dealing with your complaint I would be offering you another £100-£150 for all your time and trouble and inconvenience. If they don't offer you a reasonable amount (as DesG has rightly noted they not know to be generous with thier compensation) ask them who you can appeal to.

Help with my NTL complaint letter? :)

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