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TOLD OFF BY HSBC FOR USING 0800 Number
Comments
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IvanOpinion wrote: »
I used to see how long I could get them to hold on the phone without hanging up .. sometimes I would insist that they got out their phone book and then I would explain that the number they wee looking was on page 1375 4.6" from the top.
Why be abusive on the phone Ivan? With all the bad !!!! going on in the world, it makes no big deal that someone dials the wrong number.
And yes, i did dial the correct number. 0800 130 130, published on the Credit Card section of the HSBC website.
It seems we are in a permanently adversarial situation with call centres, as they seem to forget they SHOULD be there to help the customer, though it seems that all they do is protect the interests of the bank. Not surprising really.
Having said this i do encounter some people who work in call centres who sound like they have consciences, and who do their best within the bank's rules.0 -
Call centres are the sweat shops of the western world. Many are full of people who simply dont want to be there and as long as they dont do anything bad enough to get them the sack they dont really care... many will do things that will get them the sack as long as they dont think they will get caught.
As consumers we demand free services (wasnt that long ago that everyone had to pay for anything but the most simple bank account etc), the lowest price possible etc.... unfortunately when you are doing that a company has to cut costs somewhere and giving larger salaries to attract and retain better staff is an easy one. Ultimately it is the consumer that has the choice... where do you want the balance between cost and service to be? For many things these days it is far too cost focused but you cannot blame companies for changing their business models to meet customer demands.All posts made are simply my own opinions and are neither professional advice nor the opinions of my employers
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not much of that makes sense astaroth.
If banks were changing their business model to meet customer demands, they would be entirely customer focused. Moving your call centres to India is not customer focused! It is profit focused.
I understand a bank is there to make money, all i ask is that they do it in a responsible and courteous fashion.
Whilst i appreciate the fact that call centres are generally not the best places to work, the people who work there do so by choice. It is not their prerogative to take their frustrations out on customers, nor to de-value the work of their colleagues who might ENJOY their jobs and do them well.
Again, it baffles me why people are trying to defend HSBC's actions here. Perhaps this should earn a site ban? haha0
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