Problem with Next-returning goods

Jummy

Hi!
I have recently started shopping with Next online.
A few weeks ago i ordered a few items and had to return some because they didn't fit.
They were picked up by next courier.
I received my statement yesterday and 2 of the returned items didn't show up as being returned.
I have given Next a ring and they are sending me a form to fill out.
I have the delivery note which the courier put a sticky label on when she picked up the items.
Has this happened to any of you and what was the outcome?
Thanks!

hjb123

Hi,

I have returned goods to Next Online previously both via courier and post office and have absoltuely no problem with either. Courier very friendly and helpful.

H

Woby_Tide

we tend to do them via the store nowadays and it's all updated and done as returned there and then

Matt83UK_2

Yes, probably best to do via the store , however if the link between the store and Next Directory/Online is down (it happens) it's not the fault of the sales assistant, they simply can't process a refund in a normal way and will probably mean a return trip or you returning the good via the means you bought them . Sorry, ends rant. (slightly off topic view)

Iona_Penny

Not much help I'm afraid. I've used Next directory ordering over the phone a lot at it is so convenient. Often order more than one size of something if unsure of fit and only pay one delivery charge. I find the courier system excellent.

However I either take them back to a store or use the post office to return goods, both of which are great. It does take a while to show on a statement, esp if the goods are returned as a statement is being issued. You shouldn't have any problem as I am guessing they have a good reputation.

Jummy

Thanks!
The reason i dont think this will be straight forward is that i returned 7 items in 3 different bags which the courier has stamped.
How come 5 of the items have come up as returns and 2 havent.
The 2 items were sent back in different bags so i haven't a clue how this happened.
Fingers crossed it is sorted easily or i wont be shopping with Next online again.